Automotive Services Mechanic I

Automotive Service Mechanic I

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an Automotive Service Mechanic I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Automotive Service Mechanic I will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Automotive Service Mechanic I Position is responsible for servicing and repairing automobiles, buses, trucks and other motorized equipment to include preventive maintenance and component repair or overhaul.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Provide preventive maintenance such as checking the fuel injection pumps, electrical systems, brakes and changing the oil to avoid breakdown
• Perform daily, weekly, monthly, semi-annual and annual inspections and preventive maintenance on vehicles with oversight from Automotive Service Technician II or III
• Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups
• Lubricate equipment in accordance with established procedures and charts; checks and changes oil, oil filters and air filters, fuels and services buses and other vehicles; replaces hoses, belts, water pumps, batteries and similar equipment and parts
• Check wiper blades and other safety equipment; check radiators and batteries, check water and antifreeze levels; check air in tires and adjusts pressure; repair flat tires and change tires as necessary
• Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas
• Perform diversified electrical work on all automotive and related equipment, such as servicing, installing batteries and terminals, repairing and adjusting lights, and repairing generators and starters
• Respond to routine and emergency calls for repairs and service
• Assist the Automotive Service Technician(s) II or III in performing moderate to complex overhaul and repair work on engines, transmissions, drive unit, brakes, suspension systems, hydraulic systems, fuel systems, cooling systems, alternators, electrical systems, instrumentations and other necessary power equipment
• Troubleshoot by referring to technical manuals and technical library while utilizing a systematic approach
• Maintain records of work performed and the need for future servicing. Inputs in log books; completion of inspections, corrective action, and/or repairs made and lists applicable parts used
• Use a variety of testing equipment such as ammeters, voltmeters and gauges to determine malfunctions and the need for repair
• Test drive or evaluate the performance of the vehicle or equipment after it has been serviced to determine that it functions at its optimum level
• Learn and actively participates in Environmental, Health & Safety responsibilities by following established Dollywood policy, procedures, training and team member involvement activities
• Consistently practice safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
• Keep all records up to date and current in an accessible, organized fashion (i.e. Logbooks, Inspection Forms, etc.)
• Update job knowledge by participating in educational opportunities; reading technical publications
• Assist in maintaining inventory of spare parts, hardware, and tools
• Keep vehicles presentable by washing and polishing exterior; vacuuming and polishing interior, and painting
• Clean maintenance shop, including but not limited to stations, equipment, and tools

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• Completion of a standard high school, trade or vocational school course(s); or any equivalent combination of experience and training
• ASE Certification preferred
• 2 years' experience in the diagnosis, repair, and maintenance of automobiles
• Must be proficient in all areas of automotive repair
• Working knowledge of the occupational hazards and safety precautions of the trade
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals
• Able to perform these operations using units of the Metric system in weight measurement, volume, and distance
• Able to use hand tools and power tools such as electric drill, drill press, side grinder, porta-band, reciprocating saw, electric hoist, chain saw, band saw, jig saw, torque wrench, and impact wrench
• Must possess strong safety sensitivity and ability to work with many different types of mechanical devices

Physical Requirements | Environmental Conditions

• Lifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting
• Mobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to tolerate a year round outdoor environment, with temperatures from 0 to 120 degrees
• Able to work comfortably at heights up to 30 feet
• Able to tolerate approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
• Tasks involve the regular and at times sustained performance of moderately physically demanding work. This typically involves some combination of balancing, stooping, kneeling, and crouching. Tasks may also involve the lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (up to 50 pounds) and occasionally heavier weight (up to 100 pounds)
• Must possess the mental and physical capabilities necessary to perform the primary job duties, including climbing, crawling, and working in confined spaces
• While