Server

Server Position

Serve meals to patrons in dining establishment to ensure a world-class customer experience. This position requires an ABC card.

Greet customers warmly upon entrance, verify reservation details if applicable, and guide them to their tables, ensuring they are comfortable. Write order on check or memorize it.

Hand out clean menus, inform guests of daily specials, and explain the layout of the menu (appetizers, entrees, desserts, beverages).

Take food and beverage orders precisely, using the POS system, order slips, or memory, while noting special requests, dietary restrictions, and allergies.

Transmit orders quickly and clearly to kitchen and bar staff, flagging any allergens or timing needs (e.g., allergy to nuts, starter before main).

Pick up correct, well presented plates and drinks from the kitchen/bar and serve them to the right guests, confirming item accuracy before leaving the table.

Check on tables at appropriate intervals to ensure meals are enjoyed, refill drinks, clear completed courses, and respond to additional requests (extra napkins, condiments).

Address complaints or problems (cold food, wrong order) calmly and efficiently, offering solutions or involving management when necessary.

Generate itemized bills that include meal costs, taxes, and any service charges; split checks accurately per guest requests.

Ladle soup, toss salads, portion pies and desserts, brew coffee, and perform other services as determined by establishment's size and practices.

Clear and reset counters or tables at conclusion of each course.

Restaurant experience as Server, Busser or Host/Hostess a plus.

Customer service experience.

Multi-line phone experience

Customer Service Excellence.

Clear verbal communication.

Active listening skills and ability to articulate information both verbally and in writing.

Multitasking & Time Management.

Adaptability & composure under pressure.

Extended standing and walking: Ability to stand and walk swiftly for the entire shift (often 610 hours) without fatigue affecting performance.

Lifting and carrying: Capacity to lift, carry, and balance at least 35 pounds (full food/drink trays, bus tubs, cases of beverages) repeatedly throughout a shift.

Bending, stooping, and reaching: Frequent bending to obtain items near the floor, stooping to clear tables, and reaching overhead or at/below shoulder level to rest shelves or serve guests.

Arm and hand steadiness: Ability to hold arms and hands steady while carrying loaded trays, pouring drinks, or writing orders, and to keep hands in one position for extended periods.

Agility and coordination: Quick, agile movement through crowded dining rooms and tight kitchen spaces; coordination of multiple limbs while moving.

Follow all FGCC safety programs, safety guidelines, policies and procedures. Wear, use and enforce all FGCC personal protection equipment (PPE) as needed on specific jobs and tasks.

Be aware of chemical safety and be familiar with all pertinent Safety Data Sheets (SDS) of chemicals which are used in the workplace.

Follow all FGCC safety rules including all local, state and federal regulations as they pertain to work at FGCC.