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Deskside Technician II

$20 - $23 per hour

F2OnSite

Desktop Support Technician - Ontario, CA
  • Start Date - October 2026 - ongoing assignment
  • Hourly Rate - $20.00-$23.00
  • Benefits - Medical, Dental, Vision
Position Summary
  • We are seeking a customer-focused Desktop Support Technician to provide onsite IT support within a large corporate environment.
  • This role is responsible for delivering exceptional IT support while installing, configuring, maintaining, and troubleshooting desktops, laptops, mobile devices, printers, and other end-user technologies.
  • The ideal candidate is technically skilled, professional, and committed to providing a high level of customer service to employees at all levels, including executive leadership.
  • This position may require occasional after-hours support, travel to nearby client locations, and collaboration with infrastructure, networking, and telecommunications teams.
Key Responsibilities
  • Deliver onsite technical support for desktops, laptops, and IT equipment in a large corporate environment.
  • Install, configure, maintain, and troubleshoot Windows and macOS devices.
  • Support Microsoft Windows operating systems, Microsoft Office applications, VPN connectivity, wireless networking, mobile devices, printers, scanners, and other peripherals.
  • Perform IMAC (Install, Move, Add, and Change) services for end-user hardware and equipment.
  • Diagnose hardware and software issues, perform repairs when applicable, and coordinate replacement parts as needed.
  • Maintain accurate system configurations, technical documentation, and asset records.
  • Track, update, and resolve incidents and service requests using the client's ticketing system.
  • Perform user data backup, restoration, and migration activities during hardware replacements or deployments.
  • Provide Smart Hands support for networking, telecommunications, and server infrastructure teams.
  • Support printers and peripheral devices, including installation, maintenance, and troubleshooting.
  • Manage IT inventory, conduct asset audits, and maintain equipment records.
  • Utilize knowledge base articles and documentation to research and resolve technical issues.
  • Participate in on-call rotations and provide after-hours support when required.
  • Deliver white-glove support for executive users when needed.
  • Travel to other client locations to provide technical assistance as business needs require.
  • Complete additional deskside support tasks and related responsibilities as assigned.
Qualifications
  • Experience supporting Windows and macOS operating systems in an enterprise environment.
  • Strong knowledge of Microsoft Office, desktop and laptop hardware, smartphones, AV/conferencing systems, printers, scanners, and related peripherals.
  • Experience providing technical support to remote users and distributed locations.
  • Excellent troubleshooting, analytical, and problem-solving abilities.
  • Strong verbal and written communication skills with a customer-first approach.
  • Professional demeanor with the ability to remain calm and effective in high-pressure situations.
  • Ability to independently prioritize workload and manage multiple support requests simultaneously.
  • Comfortable performing physical tasks including standing, walking, bending, and lifting equipment weighing up to 50 pounds.
  • Willingness to learn new technologies and adapt to changing business needs.
  • High School Diploma or equivalent required.
  • Previous experience in deskside, desktop, or end-user support within a corporate IT environment preferred.
  • Demonstrated ability to provide responsive, high-quality customer support while meeting service level expectations.
Preferred Qualifications
  • CompTIA A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundation Certification
  • Lean Six Sigma certification or experience
Additional Information
  • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
  • F2OnSite supports and adheres to all state laws regarding background checks.
Vacancy posted 3 days ago
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