Patient Services Representative

Patient Services Representative Gastroenterology Associates UPMC Gastroenterology Associates is hiring a Patient Services Representative to join their team in York, PA! If you are customer-focused, organized, and enjoy working in a fast-paced healthcare environment, this could be the opportunity for you. Schedule Monday Friday 8:00 a.m. 4:30 p.m. Start time may vary earlier when assigned to patient registration duties No evenings, weekends, or holidays Daily Duties Schedule office appointments and procedures in a high-volume call center environment Provide face-to-face scheduling assistance for patients in the office Register patients and accurately update demographic and insurance information Manage and work assigned work queues to support patient access and scheduling needs Deliver excellent customer service while assisting patients by phone and in person Coordinate appointments and procedures to ensure efficient patient care and provider schedules Why UPMC? MondayFriday schedule with no evenings, weekends, or holidays Competitive wages and comprehensive benefits Career growth and development opportunities Supportive team environment dedicated to exceptional patient care Apply today and join a team committed to providing outstanding care and service to our patients throughout Central Pennsylvania! Responsibilities Provide a warm, welcoming experience for all patients and visitors. Guide patients through the use of self-arrival technology or assist with check-in at the front desk based on patient preference. Collect copayments and other applicable patient payments at the point of service. Confirm and update patient demographic, insurance, and registration information during check-in and checkout. Schedule follow-up appointments within the practice at checkout. Coordinate or connect patients with appropriate resources to schedule ancillary services. Help patients navigate the healthcare system by providing clear instructions and support to ensure continuity of care. Follow up on unresolved patient questions or concerns to ensure a positive patient experience. Demonstrate service recovery principles by addressing concerns promptly and taking appropriate action to exceed patient expectations and support the UPMC Experience. Enroll patients in the Biometrics (fingerprint recognition) program and educate them on its benefits. Promote the MyUPMC patient portal and assist patients with registration and navigation when appropriate. Educate patients on financial responsibilities and connect them with advocacy and financial assistance resources as needed. Verify insurance coverage and benefits through online verification systems and carrier inquiries. Obtain required patient and family signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations. Appropriately triage and route incoming phone calls to clinical staff or other departments as needed. Perform administrative duties, including scanning medical records, faxing documents, and maintaining accurate records. Remain knowledgeable about the MyUPMC Patient Portal and confidently guide patients to ensure continued access to health information and care services. Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran