On-Call Dispatcher - PRN

On-Call Dispatcher - PRN

Remain on-call for sick or scheduled vacation of Full-Time Dispatchers. This will be at the determination of the Director of Communications, Director of Operations, or Chief of Security.

Respond to emergency and non-emergency calls for help and information.

Field calls via phone, radio, walk-up window, and email.

Operate radio communication system to dispatch officers, disseminate information and communicate with officers during calls.

Operate surveillance system to monitor Lipscomb facilities and properties, as well as review footage during investigations.

Operate various dispatch computer software to log calls, generate reports, create IDs, issue parking permits, etc.

Coordinate with outside vendors and agencies, such as security monitoring providers, local emergency response agencies, and local utility providers.

Assist with parking request facilitation, as needed, in coordination with Parking Division.

Engage in development of dispatch procedures, protocols, and training in coordination with Director of Communications, Director of Operations, and Director of Security.

Engage in implementing communications technology and protocols and providing training to personnel when appropriate.

Work with appropriate parties to develop, enhance, and maximize video surveillance systems.

Engage in understanding, development, and training for specialized programs, such as field training officers, special units, and community outreach.

Actively participate in accreditation processes, as tasked by Director of Communications, Director of Operations, and/or Director of Security.

Assist in onboarding and training of personnel, in coordination with Director of Communications and Director of Operations.

Present in-person training for in-service and similar (when appropriate).

Assist with reporting (as needed).

Must excel in fast-paced setting.

Attend regular staff meetings.

Attend on-on-one meetings with Director of Communications as necessary.

Develop and maintain relationships with local, state, and federal law enforcement agencies, as appropriate.

Engage in additional duties as necessary.

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