Event Staff

Job description

Venue: Brookshire Grocery Arena & Shreveport Municipal Auditorium

Hourly Rate: Based on venue & position ($14.00 - $16.00) 

 

JOB SUMMARY:

Event Staff provides excellent customer service to clients, customers, employees, guests, patrons and or visitors in accordance position assignment and Post Orders to ensure a safe, comfortable and enjoyable environment.

 

This position will be event based as needed.

 

Responsibilities: All responsibilities are to be carried out in an honest, ethical and professional manner and in accordance with client and/or Andy Frain policies and procedures.
Responsibilities may vary from location to location but will typically consist of the following:

 

• Controls movement of staff, visitors, property and or vehicles into and through the permitted areas of the client site; provided directions and places barriers; carries out admittance and access procedures as required.
• Assists visitors with a legitimate need to gain entry to the site; screens visitors and client employees in an efficient manner in order to expedite their admittance to the site.
• Provides excellent customer service; provides a courteous, respectful and pleasant interaction with each client employee and visitor. Presents a good impression of the client and Andy Frain by maintaining a professional image and greeting people in a polite and friendly manner.
• Provides operational assistance before, during and after events; monitors assigned area for safety, cleanliness and functionality and corrects or reports issues as required.
• Responds to accidents, conditions, emergencies or incidents in accordance with established procedures and/or through training; assists as required and provides direction or information to others.
• Reports incidents or suspicious activity to security personnel, client representatives, Andy Frain Management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required by the site; prepares logs or reports as required.
• Completes other similar tasks as required by circumstance or post order.

Knowledge, Skills and  Abilities:
The following knowledge, skills and abilities may be demonstrated through experience, training or testing.

• Must meet and continue to meet Andy Frain employment standards.
• Must be able to see, hear, speak and write clearly.
• Knowledge of or ability to learn safe work practices.
• Knowledge of or ability to learn emergency policies and procedures.
• Ability to carry out instructions furnished in written, oral or diagram form.
• Ability to be an effective team member.
• Ability to maintain professionalism in unusual or difficult circumstances.
• Ability to quickly assess and handle difficult and hostile situations.
• Ability to adapt to change in procedures, locations and the organization.
• Must possess strong interpersonal and customer service skills.
• Must be able to arrive on time for scheduled shifts.

Physical  Requirements:
In order to fulfill the responsibilities of the job, with or without reasonable accommodation, the following physical abilities may be required:

• Ability to see, hear, speak and write clearly.
• Ability to able to sit, stand or walk for long periods of time.
• Ability to climb stairs, walk up inclines or on uneven terrain.
• Ability to reach with hands or arms, twist, turn, bend, stoop, kneel, crouch or crawl.
• Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50
  pounds.
• Possess close vision, distance vision and the ability to adjust focus.

Working Conditions: In order to fulfill the responsibilities of the job, with or without reasonable accommodation, the working conditions may include:

• Exposure to stressful, difficult or hostile situations.
• Requirement to work overtime without advanced notice.
• Exposure to inclement weather.
• Requirement to wear or use Personal Protective Equipment (PPE).
• Requirement to handle multiple tasks at the same time.
• Exposure to stressful and physical activity including frequent sitting, standing and walking for long periods, stooping, kneeling, crouching, crawling, climbing stairs or lifting 10 to 50 pounds.

Minimum Qualifications:
The following are the minimum qualifications of the job. Additional qualifications may be specified and receive preference depending on the nature of the position.

• Be at least 18 years of age.
• Be a citizen of the United States or lawful permanent resident.
• Have a high school diploma or a General Equivalency Diploma.
• Possess a reliable means of communication (i.e. phone).
• Possess a reliable means of transportation (public or private).
• Pass a criminal background check, in accordance with State/Federal law and guidelines.
• Possess a valid driver’s license, as required for duty.
• Pass an employment and personal history check, in accordance with State/Federal law and guidelines.
• Possess basic aptitudes and physical abilities including; color perception, visual acuity, physical coordination, motor skills, meeting lifting requirements (pass the Fit for Duty).

 

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.