Workstation Specialist III

General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions. Reference number View phone number on click.appcast.io Job detailsDomainResearch, design and developmentJob field / Job profileIT - Workstation technician Job titleWorkstation Specialist IIIEmployment typePermanentProfessional categoryEmployees / StaffPart time / Full timeFull-timeJob descriptionHERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. We are proud to be featured in TIME's World's Best Companies 2025 ranking, securing 2nd place in the Aerospace & Defense sector and 52nd overall. As a Workstation Specialist III you'll contribute to meaningful projects that shape the future of aerospace.This position contributes to our vision by:oServes as the primary escalation point for complex end-user computing incidents;oDiagnoses and resolves advanced workstation, operating system, application, and collaboration platform issues;oPerforms root cause analysis for recurring incidents and implements corrective actions;oCoordinates resolution efforts with infrastructure, network, cybersecurity, and application support teams;oManages vendor support cases and technical escalations.oAdministers and supports workplace technologies, including desktops, laptops, mobile devices, peripherals, and collaboration tools;oSupports Microsoft 365 applications, endpoint management solutions, and workplace productivity tools;oMonitors endpoint health, performance, compliance, and user experience;oEnsures workplace technology standards and operational procedures are followed.oSupports workstation lifecycle activities including provisioning, deployment, replacement, migration, and retirement;oParticipates in operating system upgrades, hardware refresh projects, and technology rollouts;oConducts testing and validation of new workplace technologies and software releases;oAssists in local execution of enterprise endpoint deployment initiatives.oAnalyzes recurring issues and identify trends affecting user productivity;oRecommends process improvements and automation opportunities;oDevelops solutions that improve service quality, reliability, and operational efficiency;oParticipates in problem management activities and corrective action planning.oCreates and maintains technical documentation, support procedures, knowledge base articles, and operational runbooks;oDocuments troubleshooting methodologies and lessons learned;oEnsures support documentation remains current and aligned with enterprise standards;oProvides technical guidance to end users and local support teams;oDelivers user training and awareness sessions for workplace technologies.oParticipates in on-call support, major incident response, and business continuity activities when required;oSupports asset inventory validation and workplace technology audits;oEnsures compliance with company safety, security, and IT governance standards;oPerforms other duties as assigned;oAdheres to safe work practices and contributes to the evolution of health, safety, and environmental program and culture;oRegular, predictable attendance is required.What we offer:Competitive salaries•Paid holidaysBut what else? (advantages, specificities, etc.)•Recognition programs•Comprehensive benefits•Retirement (401K) plans with employer match•Professional development opportunities•Tuition assistance•Over 300 career paths across global sitesJoin Safran Electrical & Power, where you can look to the skies and say “we did that.” At Safran Electrical & Power, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.Education and/or ExperienceBachelor's Degree or equivalent in Computer Science [A1.1][A1.2]3–5 years of Help Desk Support experience5 years of experience with advanced hardware troubleshooting3 years of experience with basic server and network troubleshooting3–5 years of experience with MS Active Directory infrastructureKnowledge/SkillsKnowledge of Microsoft Windows workstation W10 and W11 – AdvancedMicrosoft Windows Server skills – BasicKnowledge of desktop PC's, laptops and servers – AdvancedMicrosoft Active Directory Users and Computers, Group Policies, File/Print shares, WSUS, WDS – AdvancedUnderstanding of networking concepts (TCP, UDP, Routing, Firewall, Proxy, ADSL) – BasicUnderstanding of the current desktop security methodologies (e.g., encryption, antivirus, and desktop security) – AdvancedUnderstanding of client-side VPN and other remote working/management technologies – AdvancedKnowledge of Microsoft Office 365 – AdvancedCandidate skills & requirementsKnowledge of Symantec Backup Exec – AdvancedAbility to support all IT technologies, remaining ‘ahead of the game' with regard to new technology – AdvancedStrong troubleshooting and fault-finding skills – AdvancedCustomer service skills – AdvancedConfident and credible trainer - AdvancedStrong analytical skills, able to compile metrics and identify actions to improve performance - AdvancedAble to write technical and functional specifications - AdvancedAbility to follow processes and procedures, ensuring they are followed and records are kept up to date - AdvancedAcross all team members, we are looking for the following attributes:•Innovative & Curious •Collaborative & Inclusive•Committed to Safety•Trustworthy•Results Focused •Driven to Excellence•Powered by TeamworkHighlights from our facility:As the North American headquarters for Safran Electrical & Power, the Denton, Texas facility brings together a diverse team committed to crafting excellence. Here, we innovate smarter electrical solutions for a better flight—together. Recognized with honors such as the Northrop Grumman Supplier Performance Excellence Award, Sikorsky Elite Supplier, and Boeing Supplier of the Year, we are proud to lead in quality and innovation. Located in the heart of North Texas, Denton offers a vibrant arts and music scene and is home to two major universities!Discover Safran through our videos: description outlines the general nature and level of work for this position. Duties, responsibilities, and qualifications may vary by assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.Safran Electrical & Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation requests, please email View email address on click.appcast.io or call View phone number on click.appcast.io. We will make a determination on your request for reasonable accommodation on a case-by-case basis.Candidates for positions with Safran Electrical & Power must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Citizens, or otherwise authorized by the U.S. Government. No company sponsorship will be offeredAnnual salaryBased on ExperienceJob locationJob locationNorth America, United States, TexasCity (-ies)DentonApplicant criteriaMinimum education level achievedBachelor's DegreeMinimum experience level requiredMore than 3 yearsITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residencyYes