Customer Service Representative Scottsdale, Arizona, United States Scottsdale, Arizona

Location: Scottsdale, Arizona, United States Your Impact Build and maintain subject matter expertise of Axon processes and solutions related to this role Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases Provide accurate, valid and complete information by using the right processes/tools Meet personal/team performance targets around phone and case metrics Send process or performance improvement suggestions to your Support Manager Basic Qualifications High school diploma or equivalent; college degree preferred 1 to 2 years of proven customer support experience Excellent interpersonal skills Proficiency with Microsoft Office Familiar with CRM and Call Center Software Strong verbal and written communication ability including active listening, conflict resolution and customer empathy You can perform assigned tasks and projects quickly, accurately and expertly Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Fitness Programs Emotional & Mental Wellness support Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email View email address on click.appcast.io. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr Axon Enterprise