Night Audit/Front Desk Agent

Night Audit/Front Desk Agent

Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic Night Audit/Front Desk Agent to support our DoubleTree Augusta Hotel in Augusta, GA. This position reports directly to the General Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong service performance, we invite you to explore this exciting opportunity.

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients' goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Key Responsibilities:

• Oversee overnight front desk operations, including check-ins, check-outs, and guest assistance.
• Accurately reconcile and audit daily financial transactions, ensuring all records are balanced
• Generate and distribute necessary reports for management review
• Address guest inquiries, concerns, and special requests with professionalism and efficiency.
• Ensure the security and safety of guests and hotel property during overnight hours.
• Work closely with other departments to prepare for the next business day.
• Maintain a clean, organized, and welcoming front desk area.
• Other duties as assigned

Requirements:

Must have a comprehensive knowledge of hotel operations and guest services

Proficient with computer systems, Hilton brand systems experience a plus

Strong communication and interpersonal skills

Ability to handle difficult situations and maintain professionalism

High school education preferred; relevant training and experience required

Previous experience in a hotel environment preferred

Knowledge of applicable Federal, state, and local health, safety, and legal regulations

Ability to obtain required licenses and certificates

Additional language ability preferred

CPR and first aid training preferred

What We Offer:

Various plan options for Medical, Vision & Dental

Basic Life Insurance (provided)

Voluntary Short-Term and Long-Term Disability

Hotel Associate and Friends & Family Discounts

Options for Pet Insurance

Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage

401K Match

Paid Time-Off

Leadership Training Programs/Mentorships

Competitive Salaries

Employee Assistance Program

Why StepStone Hospitality?

At StepStone Hospitality, you're not just joining a teamyou're joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.