Shift Supervisor

Shift Supervisor

Popeyes Louisiana Kitchen

Position Summary

The Shift Supervisor is responsible for leading the restaurant during assigned shifts by delivering outstanding guest service, developing team members, and ensuring operational excellence. This role supports the Restaurant General Manager and Assistant Manager by maintaining food quality, speed of service, cleanliness, and profitability while creating a positive, high-energy work environment.

The Shift Supervisor leads by example, coaches in the moment, and ensures every guest receives the Popeyes experience they expect.

Key Responsibilities

Leadership

• Lead and motivate the team during each shift.
• Coach team members on performance, procedures, and guest service.
• Promote a positive, respectful, and accountable work environment.
• Recognize strong performance and address opportunities immediately.
• Assist with training and onboarding new team members.

Guest Experience

• Deliver fast, friendly, and accurate service.
• Resolve guest concerns professionally and promptly.
• Ensure every guest leaves satisfied.
• Maintain high hospitality standards throughout every shift.

Operations

• Execute opening, shift change, and closing procedures.
• Ensure food quality, freshness, and presentation standards are met.
• Monitor ticket times and production flow.
• Maintain restaurant cleanliness inside and outside the building.
• Complete shift checklists and operational routines.

Food Safety & Compliance

• Follow all food safety and sanitation procedures.
• Ensure proper product handling, cooking, holding, and storage.
• Maintain health department and company standards.
• Verify cash handling and security procedures are followed.

Financial Responsibility

• Assist in controlling food and labor costs.
• Minimize waste through proper product rotation and portion control.
• Support inventory accuracy and product management.
• Ensure company assets are protected.

Qualifications

• Previous restaurant or hospitality leadership experience preferred.
• High school diploma or equivalent preferred.
• Strong communication and leadership skills.
• Ability to coach and motivate others.
• Ability to multitask in a fast-paced environment.
• Reliable transportation and dependable attendance.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Physical Requirements

• Stand and walk for extended periods.
• Lift up to 50 pounds.
• Bend, stoop, reach, and climb as needed.
• Work around hot equipment and in a fast-paced kitchen environment.

What Makes a Great Shift Supervisor?

A successful Shift Supervisor:

• Leads by example.
• Communicates clearly and respectfully.
• Takes ownership of results.
• Stays calm under pressure.
• Builds a strong team culture.
• Solves problems quickly.
• Delivers exceptional guest experiences every shift.

Benefits

• Competitive pay
• Leadership development opportunities
• Career advancement
• Flexible scheduling
• Employee meal discounts
• Positive team environment

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Popeyes® is not like most fast-food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and their heritage – and they want to share that pride with you!