CAGE CASHIER

Description

Job Title: Cage/Vault Cashier

Shift : Fulltime | Grave (nights, weekends, holidays)

Department: Cage/Vault

Reports To: Cage Shift Supervisor

Summary

Provides friendly, efficient and accurate cashiering services to customers and employees.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for professional customer service, policy & procedures in all cages of the casino and at both locations.
• Responsible for the casino funds assigned to cashier during shift and ensures accurate cash transactions are completed.
• Makes appropriate deposits and movement of moneys to/from cage/vault as required by supervisor.
• Responsible for accurate paperwork/documentation of monies.
• Assists in soft count when necessary.
• Resolves guest disputes professionally at all times or escalates issues to their supervisor.
• Recommends changes as necessary to improve guest and employee service.
• Ensures proper internal control procedures and operating policies are followed at all times.
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
• Responsible for following the PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect guests' private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.

• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.

Education and/or Experience

HS/GED required; extensive cashiering background or prior large volume money handling experience, such as former cashiering manager/supervisor or bank teller, required.

Additional experience for Vault Cashier: At least 5 years' experience as a Cage Cashier preferred.

Computer Skills

Basic PC skills required.

Other Qualifications

• Must have basic math skills including the ability to count money, coins and chips accurately (pre-employment assessments may be administered to verify this skill).
• Must have excellent customer service skills.
• Must be able to get along with co-workers and work as a team.
• Must be flexible to work any shift as well as fluctuating window times and work at both locations, 6 miles apart. Must be available to work nights, weekends and holidays if scheduled.
• Must present a well-groomed appearance.

Language Skills

Must be able to read, write, speak and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually loud.