NOC Technician

NetActuate is a leading provider of global edge infrastructure and network solutions, delivering high-performance connectivity and reliable infrastructure services to businesses worldwide. With a focus on innovation and customer satisfaction, NetActuate empowers organizations to optimize their digital presence and enhance user experiences across the globe. Role Overview We are seeking a motivated and detail-oriented NOC (Network Operations Center) Technician to join our team in either Raleigh, NC or Santa Clarita, CA. The NOC Technician will play a critical role in monitoring and maintaining the operational health of our global network infrastructure, ensuring uptime, reliability, and performance for our customers. This is an excellent opportunity for individuals with a passion for technology and a desire to contribute to the success of a fast-growing organization. Key Responsibilities Network & System Monitoring and Troubleshooting Monitor network infrastructure and server systems using monitoring tools to identify and resolve network issues and service interruptions. Perform proactive checks on network devices, servers, and other critical infrastructure components to ensure optimal performance and availability. Troubleshoot and resolve network and system related incidents and elevate issues to higher-level support teams as needed. Incident Response and Resolution Respond to alerts and notifications generated by monitoring systems and promptly investigate and resolve incidents. Document incident details, actions taken, and resolution steps in incident management systems for future reference and analysis. Coordinate with internal teams and external vendors to resolve complex issues and minimize downtime for customers. Technical Support and Customer Communication Provide technical support to customers and internal stakeholders via phone, email, and ticketing systems. Communicate effectively with customers regarding network status updates, incident resolution progress, and planned maintenance activities. Ensure timely and accurate communication of critical issues and service disruptions to customers and management. Maintenance and Upgrades Assist with scheduled maintenance activities, including software upgrades, hardware replacements, and configuration changes. Coordinate maintenance windows with customers and internal teams to minimize impact on service availability. Document maintenance procedures and update knowledge base articles for future reference and training purposes. Documentation and Reporting Maintain accurate records of network configurations, device inventories, and operational procedures in documentation repositories. Generate regular reports on network performance, uptime, and incident trends for management review and analysis. Identify opportunities for process improvements and contribute to the development of standard operating procedures (SOPs) and best practices. Requirements 1-3 years of experience in a network operations or technical support role, preferably in a NOC environment. Excellent communication skills and customer service orientation with the ability to interact professionally with customers and colleagues. Solid understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, SNMP, etc.). Experience with network monitoring tools such as Nagios, Zabbix, or SolarWinds. Strong troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues in a timely manner. Ability to work effectively in a fast-paced, 24/7 environment and adapt to changing priorities and operational demands. Flexible schedule to meet the needs of a 24/7/365 operation. Certifications such as CompTIA Network+, Cisco CCNA, or equivalent are a plus. #J-18808-Ljbffr NetActuate, Inc