Optical Call Center Representative
$18 per hourHOYA Vision Care
Customer Service Representative
Join The HOYA Vision Care Team!
For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.
We are currently hiring a Customer Service Representative!
Wage: $18/hour
Shift: Monday Friday 9:00am 5:30pm
Location: Columbia, IL
What's in it for you?
- Health/Dental/Vision/Disability Insurance
- Tuition Reimbursement
- 401K plans
- PTO and Paid Holidays
- And more!
What you'll do:
- Answer incoming calls from customers in a professional manner.
- Receive new orders, input Rx order correctly into DVI.
- Address and resolve customer requests and issues related to lab, lenses, services, pricing, product.
- Direct complaints concerning billing and services rendered.
- Refer complaints of service failures to designated department managers for investigation.
- Locate an order's current or past position in the facility by checking in computer system.
- Tag trays when necessary for expediting.
- Give estimated order completion times, monitor own "promise jobs," and notify customers of delays.
- Document phone conversations in account notes in DVI. Keeps abreast of products and availability.
Qualifications:
- High School Diploma or GED
- 2 years of telephone customer service experience a plus
- Optical experience recommended
- Insurance billing and reconciliation recommended (VSP, VBA, VCP, Superior, and Eye-Med)
Vacancy posted 1 day ago
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