National Events & Education Program Manager

National Events & Education Program Manager

At Keune Haircosmetics, events and education are more than a function—they are a reflection of who we are. Built on a foundation of FAMILY, PARTNERSHIP, and LOYALTY, our events and education experiences are designed to elevate the professional hairdresser and strengthen the connection between artist, salon, and brand. As we move into a new era of refinement, our focus is clear: elevate what matters most, execute with intention, and make it cool to care—about the craft, the client, and each other.

The National Events & Education Program Manager is the operational engine behind Keune North America's education and events strategy. This role is responsible for ensuring that education and event experiences—whether in-salon, virtual, or national - are executed with excellence, consistency, and care. This individual oversees national events, systems, and educator coordination, translating vision into execution. They bring structure to complexity, clarity to communication, and precision to every detail, ensuring that the Keune standard is felt in every interaction.

Key Responsibilities

• Lead end-to-end planning and execution of national education events
• Own timelines, logistics, and operational readiness from concept to completion
• Ensure event environment reflects Keune's premium brand standards
• Coordinate venue, vendors, materials, and on-site execution
• Serve as a key operational leader during live events
• Own EMS (Education Management System) accuracy and integrity
• Maintain educator calendars, bookings, and class tracking
• Ensure visibility of education activity across the organization
• Support reporting, tracking, and performance insights
• Help build scalable systems that support long-term growth
• Act as a central point of coordination for educator logistics and communication
• Support onboarding, scheduling, and alignment of educator assignments
• Ensure educators are supported, and set up for success
• Reinforce consistency in communication, expectations, and experience
• Maintain organization and accessibility of education assets (SharePoint, decks, tools)
• Ensure all materials are current, aligned, and easy to access
• Support preparation and distribution of content for events and training
• Uphold quality and consistency across all education materials
• Align timelines, messaging, and execution across teams
• Support major initiatives including Keune Academy, National Training, and future programs
• Serve as a connector across departments to ensure seamless delivery
• Continuously refine processes, tools, and workflows
• Support systems such as Planner and the National Events Command Center
• Identify gaps and proactively implement improvements
• Drive consistency, efficiency, and clarity across all operations
• Track attendance, feedback, and key insights
• Maintain organized records and reporting
• Support post-event recaps and learning loops
• Contribute to ongoing evolution of the education experience

What Success Looks Like

Education events and National Events feel seamless, elevated, and unmistakably Keune

Systems are organized, trusted, and easy to navigate

Educators feel supported, informed, and aligned

Internal teams experience clarity and confidence in execution

The education function operates with consistency, precision, and pride

Job Requirements

Core Competencies:

• Exceptional organization and attention to detail
• Systems thinking and operational mindset
• Strong communication and alignment skills; making sure everyone is on the same page.
• Problem-solving with a calm, solution-oriented approach
• Ownership, accountability, and follow-through
• Brand stewardship and pride in execution

Experience & Background:

• 3 years in event coordination, education operations, or similar role
• Experience with scheduling systems, project management tools, or EMS platforms
• Experience in beauty, education, or premium brand environments preferred
• Proven ability to manage multiple complex priorities simultaneously

Physical Requirements

Regularly lift, transport and set up product, banners, signs, etc. for events. Occasionally lift and/or move up to 30 pounds

Setting up and tearing down the venue sites.

Ability to travel and fulfill the demands of regional travel schedules is required which is approximately 25% - 30%.

Required to be ambulatory to move around freely between buildings, and between levels within buildings

While performing the duties of this job, the associate may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals associated with office work

The noise level in the work environment is usually normal.

Work Environment

Hybrid / remote (Atlanta area) with travel

Event, studio, and salon environments

Flexible schedule including evenings and weekends