Medical Assistant, Integrated Care Coordinator

Medical Assistant, Integrated Care Coordinator

The Medical Assistant, Integrated Care Coordinator supports daily clinical and operational workflows across multiple service lines including primary care, specialty care, urgent care and health home programs. This position ensures patients receive compassionate, holistic, and well-organized medical care by assisting providers for in house testing while also coordinating support for the patient overall well-being.

Responsibilities

• Perform patient triage to assess and prioritize medical needs.
• Assist healthcare providers with in-house procedures such as EKGs and PFTs.
• Ensure examination areas are sterile, organized, and properly equipped.
• Sterilize and autoclave medical instruments; uphold infection control protocols.
• Build and maintain positive relationships with patients, caregivers, and care teams.
• Conduct in-person assessments, and surveys to evaluate medical and social needs.
• Develop and implement individualized care plans in collaboration with providers.
• Promote timely access to care and increase preventive care utilization.
• Schedule medical appointments and coordinate transportation.
• Educate patients on community resources and refer as needed.
• Act as a point of contact, advocate, and resource for patients and families.
• Maintain detailed, up-to-date patient records and coordination logs.
• Develop, update, and maintain individualized care plans in collaboration with patients, providers, caregivers, and the care team.
• Support patients after emergency room visits, hospital admissions, inpatient discharges, or other transitions of care.
• Connect patients to community resources that support health, safety, housing, food access, transportation, benefits, and overall well-being.

Qualifications

Required Qualifications:

• Certification as a Medical Assistant (CMA or RMA) preferred.
• Associates Degree
• Strong understanding of infection control and clinical protocols.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work collaboratively across clinical and administrative teams.

Required Skills:

• Competency in conducting triage, assisting with medical procedures, and performing sterilization and autoclaving.
• Excellent communication skills to interact effectively with patients and healthcare providers.
• Strong organizational abilities to manage documentation, and logbook updates.
• Attention to detail is crucial for accurate documentation and maintaining a sterile environment.
• Ability to work collaboratively with healthcare professionals in a dynamic medical office setting.
• Flexibility to handle diverse responsibilities and adapt to changing priorities.

Physical Requirements:

• Hearing: Adequate to perform job duties in person and over the telephone.
• Speaking: Must be able to communicate clearly in person and over the telephone.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Requires frequent bending, reaching, standing, walking, squatting, and sitting, pushing, and pulling exerted regularly throughout a regular work shift.
• Prolonged periods of sitting at a desk and working on a computer.

Key Competencies:

• Customer / Patient Service
• Acknowledges patients/customers promptly in a warm, courteous manner; proactively offers to help and responds to requests for help; receives and answers patients/customers in a calm, reassuring manner; focuses attention on patients vs. personal business; answers phones, returns calls, and responds to in-person questions promptly; provides accurate information while demonstrating empathy; takes appropriate actions to ensure focus is quality patient care; treats patients, co-workers, physicians, practitioners, and colleagues as "customers", courteous at all times; adheres to all WMG customer service standards.
• HIPAA (Health Insurance Portability and Accountability), Confidentiality, and Infection Control Compliance
• Follows office procedures with regard to HIPAA documents and adheres to HIPAA privacy mandates; adheres to confidentiality policy; demonstrates infection control compliance relevant to job responsibilities: e.g., standard precautions.
• Problem Solving and Judgment
• Demonstrates ability to determine best course of action for resolving issues based on presenting situation; able to assess and view situations from variety of perspectives; can dig deep to identify the real?issues; solves?problems and/or seeks appropriate guidance to solve problems; able to work independently and make appropriate decisions in absence of "supervisor."
• Communication
• Communicates effectively and clearly both verbally and in writing; conveys information and responds to all in a credible, professional, and clear manner; speaks respectfully to all; keeps others informed of relevant issues; shares information; Uses active listening skills; uses facial expressions, body language and tones of voice that convey positive messages; maintains calm in conflict situations, handling situations and people with tact and professionalism; writes accurate, understandable messages.
• Dependability
• Reliable when it comes to attendance and punctuality; if going to be late or absent, calls supervisor in advance; respects how others on team will be impacted by lateness or absenteeism or schedule changes; present and accessible during scheduled hours.
• Teamwork
• Pitches in when help is needed and?help?other team members; builds and maintains constructive relationships; engages in behaviors that support working together as a team; able to see things from another's perspective; demonstrates work flexibility for good of WMG/team regarding locations, functions, and hours; demonstrates an awareness and sensitivity to cultural diversity.
• Professional Appearance
• Takes pride in professional demeanor and appearance; wears appropriate attire/uniform and name tags; takes pride in appearance and cleanliness of work area; keeps work area organized with necessary clinical and non-clinical materials.
• Willingness to Learn/Continuous Learning
• Demonstrates ability to learn new things in stated timeframe; demonstrates willingness and ability to adapt to new processes, policies, and technology changes; keeps up to date with all required education, certification, licenses; assesses and identifies own learning needs.
• Patient/Other Contacts
• Regular patient contacts. Regular contact with families of patients, employees, and the public.
• Working Conditions
• Intermittent exposure to one or more mildly unpleasant physical conditions.
• Environmental Hazards
• Intermittent exposure to situations that could cause moderate to serious illness or injury.

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.