Sr Information Technology Operations Analyst

Build our future together:We are seeking a highly motivated and detail-oriented Senior Analyst, Information Technology Operations Management to support the execution and continuous improvement of Information Technology operational processes across Research and Preclinical Development Information Technology (R&pD-IT). This role will ensure reliable service delivery, operational stability, and compliance with enterprise policies and regulatory requirements.The Senior Analyst will act as a key liaison between operational teams, engineering, and Information Security/GRC functions, translating enterprise standards into consistent, audit-ready execution. The ideal candidate will bring strong operational expertise, analytical capabilities, and a proactive mindset to improve processes, enhance system reliability, and support a regulated Information Technology environment.Where: Based at our Tarrytown, NY locationWhere: 4 days onsite per week requiredDiscover your role:Information Technology Operations ExecutionExecute core Information Technology operational processes including system maintenance, patching, monitoring, asset lifecycle management, and service request fulfillmentEnsure adherence to standard operating procedures (SOPs) and operational runbooksSupport high availability and reliability of infrastructure and applicationsControls, Compliance & Audit ReadinessExecute and monitor operational controls related to system access, asset management, and security complianceMaintain audit-ready documentation and evidence for auditsIdentify control gaps and partner on remediationProcess Improvement & OptimizationAnalyze workflows for inefficiencies and opportunities for automationDrive continuous improvement initiativesContribute to SOP development and updatesCross-functional CoordinationCollaborate with Information Technology, engineering, security, and business teamsSupport shared ownership models and improve handoffsWork with vendors for service deliveryOperational Analytics & ReportingTrack and report key operational metrics (SLAs, uptime, compliance)Perform root cause analysis for incidentsProvide insights for improvementEnd-User Support & CommunicationSupport issue resolution and communicationsAssist with training and documentationThis role requires: 5+ years in Information Technology operations or service delivery rolesBachelor’s degree in Information Technology or related fieldExperience in regulated environments (GxP preferred)Experience in LabIT environmentsTechnical SkillsExperience with ServiceNow or similar toolsFamiliarity with monitoring and endpoint toolsExperience with reporting and analyticsBasic automation/scripting knowledge preferredGeneralStrong understanding of Information Technology operations processes (incident, problem, change, asset)Ability to manage multiple prioritiesStrong communication and analytical skillsDetail-oriented with focus on complianceDomain KnowledgeInformation Technology operations lifecycle understandingOperational controls and compliance awarenessITIL familiarityAsset and endpoint management knowledgeIncident and problem management experienceRequired Licenses & Certificates:(Optional: ITIL preferred)Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit . For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter. Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.For jobs in Canada: this posting is for an existing position.Salary Range (annually)$83,800.00 - $136,800.00SummaryLocation: TARRYTOWNType: Full time