Battery Specialist I - Chicago

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. SUMMARY A Battery Specialist is responsible for startups, certifications, preventative maintenance and scheduled maintenance for battery systems. The Battery Specialist (BS) is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The BS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager. DUTIES & RESPONSIBILITIES ROLE Rely on direction to accomplish goals Perform a number of work related tasks Capable of working under direct supervision or independently based upon training TECHNICAL Communicate with National Technical Support on issues Perform work related tasks according to company guidelines for scheduled maintenance Inspection of UPS Battery systems to identify problems Maintain customer’s UPS battery system in proper condition Install battery systems according to the manufacturers specifications Implement Field Change Notices according to published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips Render on site and phone assistance to customers. SAFETY Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines – “14 hours rule” Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION Provide accurate and timely reporting according to company guidelines Time cards, expense reports, mileage reports, ticket closure, forms etc. Maintain individual inventory in accordance with company policy Provide estimated time of arrival to the Customer Response Center where applicable Maintain company property according to company policies Vehicle, credit cards, PPE, test equipment, laptop, pager, etc. CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment Provide estimated time of arrival to the customer for where applicable Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates according to company guidelines Attend Customer Meetings as required PERFORMANCE Maximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications Managers, co-workers, Support Services, electronic communications, etc. KNOWLEDGE, SKILLS & ABILITIES Required experience (one or more of the following) Excellent working knowledge of electricity and the electro-chemical theory of batteries Strong Mechanical aptitude Equivalent industry experience Interpersonal Skills Professional Reliable Team Player Must be able to read and interpret electrical line diagrams and blueprints Working knowledge of OHM’s law and electronic theory Technical skills Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions Elementary fix/repair techniques based on directed supervision Capable of completing tasks and return unit to full operating conditions based upon directed supervision Ability to summarize and report all work related tasks performed Strong skill sets Communication skills Customer service skills Troubleshooting skills Safety procedures Organizational and planning skills Computer skills Mechanical aptitude WORKING CONDITIONS Travel is required Flexible schedules (weekends, evenings, and holidays) Valid driver’s license Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check. PHYSICAL REQUIREMENTS While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds. Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations do not impose an undue hardship. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity / expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to View email address on click.appcast.io. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers. Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. The anticipated salary range for this role in the Illinois locality is between $53,559 to $66,972 per year (based on a 40-hour work week) — salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process. #J-18808-Ljbffr