Lead Supervisor

Part Time Lead Supervisor

Immersive Entertainment

Location: Newport, KY Employment Type: Part Time Compensation: $18/hour plus perks Company: Immersive Gamebox

About Us

Immersive Gamebox is redefining how people play together. Inside our interactive Gameboxes, guests team up for unforgettable experiences powered by projection mapping, touchscreens, motion tracking, and surround sound. No clunky headsets. No wires. Just pure fun.

We are building a team of people who thrive on creating moments guests will talk about long after they leave. If you get energized by busy days, new faces, and making every guest feel like the most important person in the room, you will fit right in.

The Job

As a Lead Supervisor, you lead from the floor. You set the tone for the shift, keep the venue running smoothly, and make sure every guest leaves impressed.

This is a hands-on leadership role. You will support the General Manager, guide the team during assigned shifts, help drive walk-in bookings, troubleshoot basic tech issues, support events, and jump in wherever needed to keep things moving.

Key Responsibilities

• Welcome and engage guests with warmth, confidence, and energy
• Lead the shift team, delegate tasks, and provide real time coaching
• Open and close the venue according to company standards Guide walk-ins through booking and actively promote the experience
• Host and support Gamebox sessions while keeping the mood fun and inclusive
• Maintain a clean, organized, and guest-ready venue at all times
• Support birthday parties, school groups, corporate events, and other group bookings
• Troubleshoot basic technical issues using tablets and in-venue systems
• Handle guest questions or concerns quickly and professionally
• Communicate shift updates, guest feedback, and operational issues to the General Manager

Experience and Skills

• At least 1 year of experience in a supervisor, shift lead, or key holder role
• Experience in hospitality, retail, leisure, food and beverage, entertainment, or another guest facing environment
• Natural people-person who genuinely enjoys guest interaction
• Comfortable leading a small team in a fast paced setting
• Organized and dependable, even under pressure
• Confident with basic tech, including tablets, POS systems, and booking platforms
• Flexible availability, including evenings, weekends, and holidays

What We're Looking For

• You bring energy to every shift and keep it until the doors close
• You lead by example and take ownership of the shift
• You care about the details because you know guests notice them
• You solve problems quickly and do not wait for someone else to fix things
• You enjoy working as part of a team and make those around you better
• You are comfortable being hands on with guests, cleaning, events, and technology

Performance and Employment Terms

Employment is subject to successful completion of a performance based 90 day probationary period.

Benefits

• Be part of a fast growing entertainment brand
• Test our newest games before they launch
• Build leadership experience in a fun, high energy environment
• Gain hands on experience in guest experience, events, sales, operations, and team leadership
• Monthly performance based incentive tied to venue results, including net revenue, reviews, and hours worked, subject to company discretion and shared among eligible team members

Additional Information

This role regularly requires standing, walking, bending, lifting, cleaning, and working on your feet for extended periods. It also requires frequent communication with guests in person, by phone, by email, and through digital systems.

This job description outlines the primary duties and requirements of the role. It is not exhaustive and may be updated based on business needs.

Immersive Gamebox is an equal opportunity employer.