BRANCH COORDINATOR

Job Summary Branch Coordinators positively impact the lives of patients and their caregivers by phone and in person, delivering excellent customer service during each interaction. They collaborate with patients, providers and other team members to ensure orders are received and processed efficiently and accurately, and obtain necessary documentation to bill health insurance plans. Essential Duties and Responsibilities Act as first point of contact for patients arriving in person. Answer inbound calls from customers on a multi‑line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalated queries or concerns when necessary. Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry. Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required either electronically or verbally. Review new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing patients to maximize their available health plan benefits and receive care as soon as possible. Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box. Perform outbound customer satisfaction calls to patients and referrals. May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment. May perform functional tests on certain respiratory equipment. Perform other duties as required. Supervisory Responsibilities None Minimum Required Qualifications Education and/or Experience High School Diploma or equivalent At least one‑year related work experience Certificates, Licenses, Registrations or Professional Designations None Skills, Knowledge and Abilities Organizing Problem Solving/Analysis Patient Focused Teamwork Time Management/Multi‑tasking Effective communication in person, on the phone and electronically Computer Skills Intermediate to advanced computer skills Proficient working within multiple systems at once Language Skills English (reading, writing, verbal) Mathematical Skills Intermediate level math skills Preferred Qualifications Education and/or Experience At least two years’ experience in an office environment, healthcare setting or call center Experience utilizing a multi‑line phone system Physical Demands Uses hands to handle objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. Frequently requires sitting, walking, standing, kneeling, reaching or stooping. Occasionally required to stand, lift, push or pull objects ranging from 10 lbs to 40 lbs. Requires close vision and distance vision. Work Environment Office setting with exposure to moderate noise and indoor fluorescent lighting. Teammate Benefits Medical, dental, and vision care coverage Paid time off plan 401(k) plan Flexible Spending Accounts Basic life insurance Short‑and long‑term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well‑being programs Equal Opportunity Employer Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr