Service Manager

Service Manager Company: E's Gourmet Sandwiches Location: Stillwater Pay: $22-$27 per hour (based on experience) Schedule: Full-Time preferred About Us E's Gourmet Sandwiches is an independent restaurant focused on high-quality food, genuine hospitality, and running a clean, sharp operation. We care about standards, teamwork, consistency, and treating guests the right way. We're looking for a Service Manager who can lead the guest experience, support daily operations, and help keep the team organized and accountable. Position Summary This is a hands-on leadership role for someone who can run the front of house confidently while also helping with scheduling, ordering, staff coordination, and operational flow. Some back-of-house experience is strongly valued, as we believe great leaders understand the whole operation. You won't be sitting in an office. You'll be in the action. Key Responsibilities Guest Experience & Floor Leadership Lead front-of-house service during shifts Create a welcoming, professional guest experience Resolve guest concerns quickly and respectfully Maintain pace, urgency, and hospitality standards Team Leadership Help direct and support staff during shifts Reinforce standards, accountability, and teamwork Assist with training new team members Help create a positive, no-drama work culture Operations Assist with scheduling and shift coverage Help with ordering, inventory, and receiving deliveries Maintain cleanliness, organization, and readiness Communicate issues and opportunities to ownership Kitchen Support Step into prep or back-of-house support when needed Understand food safety, sanitation, and workflow basics Help wherever needed to keep service strong Qualifications Restaurant experience required Prior supervisory or leadership experience preferred Strong front-of-house presence and communication skills Some back-of-house or kitchen experience preferred Experience with scheduling and ordering is a major plus Reliable, organized, and calm under pressure Team-first attitude with solid work ethic What We Offer Competitive hourly pay: $22-$27/hour Opportunity to grow with an expanding independent business Direct access to ownership and decision-makers A workplace with standards, momentum, and pride We're looking for someone dependable, sharp, and ready to help lead. If you take pride in running a strong shift, treating guests right, and building a solid team culture, we'd like to hear from you. #J-18808-Ljbffr