Engagement Manager

Engagement Manager

Treasure Data empowers the world's largest and most innovative companies to drive connected customer experiences that increase revenue and reduce costs. Built on a big data foundation of trust and scale, Treasure Data is a customer data platform (CDP) pioneer and continues to reinvent the CDP by putting AI and real-time experiences at the center of the customer journey.

Your Role:

As an Engagement Manager at Treasure AI, you will play a critical role in orchestrating successful delivery of data platforms and AI-driven solutions for Fortune 1000/G2k customers. You will manage complex, cross-functional projects, serving as the customer's primary advocate and ensuring the highest levels of satisfaction. This role requires proactive partnership with both client and internal teams, deep expertise in project delivery, and a growing skill set in AI and agent technology.

What Success Looks Like:

• Customer projects are delivered on time, on budget, and with high customer satisfaction.
• Issues and risks are efficiently tracked, communicated, and resolved across multiple stakeholders.
• Treasure AI solutions deliver demonstrated business value with measurable ROI.
• You serve as a strategic partner, helping clients realize new data-driven use cases and scale adoption of AI-powered solutions.
• Internal teams and customers alike seek your expertise in AI, agent enablement, and advanced data orchestration.

Responsibilities:

• Serve as the main point of contact for assigned clients, building trusted relationships with business, technical, and executive stakeholders.
• Plan, coordinate, and drive all phases of the implementation and ongoing projects - from kickoff through go-live and post-launch activities.
• Manage the entire engagement lifecycle, including scheduling, resource allocation, deliverables, risks, issues, and change requests.
• Facilitate project meetings, including client project standups, internal standups, executive Steering Committee sessions, and requirements/design workshops.
• Track and document issues, action items, decisions, and key metrics using project management tools (e.g., Smartsheets, Jira).
• Ensure project plans are co-owned by the team and proactively probe for dependencies, blockers, and delivery risks.
• Coordinate cross-functional Treasure AI teams (e.g., Functional Consultants, Solution Architects, Data Engineers) and partner resources, ensuring efficient and high-quality service delivery.
• Act as a strategic advisor to the customer, aligning Treasure Data capabilities to business goals and uncovering new value opportunities (including NRR/expansion).
• Lead requirements gathering, solution design, and enablement activities for use cases centered on Customer Data Platform (CDP), segmentation, personalization, and digital marketing analytics.
• Support enablement of internal and customer teams through documentation, train-the-trainer, and self-service educational resources.
• Advocate for customer needs internally, providing feedback to influence product and services enhancements.
• Ensure successful adoption and measurable ROI, identifying and escalating challenges or upsell opportunities as appropriate.

Job Requirements:

• 5+ years of hands-on experience in engagement management, project management, or consulting, ideally within SaaS/data/AI technology services.
• Proven record of managing complex customer projects, using formal project management, issue-tracking, and risk-mitigation methodologies.
• Extensive experience leading cross-functional and client-facing initiatives with both business and technical stakeholders.
• Familiarity with Customer Data Platforms, martech/adtech ecosystems, or enterprise SaaS implementations.
• Strong ability to manage multiple work streams, competing priorities, and ambiguous requirements.
• Excellent facilitation, communication, and interpersonal skills - comfortable driving meetings with C-suite, technical teams, and customer end users.
• Data-driven, analytical problem solver with a commitment to process improvement and results.
• Self-starter, adaptable, and team-oriented, capable of thriving in a fast-paced, evolving environment.
• Bachelor's degree or equivalent practical experience.

Preferred Qualifications:

• Formal certification in project management (PMP, Scrum Master, etc.).
• Experience working with AI/ML products or in environments focused on agent-based automation and intelligent solutions.
• Skills or certifications in building, deploying, or integrating AI agents (using LLMs, chatbots, or decision automation platforms).
• Deep interest in leveraging AI to transform operational delivery, customer engagement, or marketing personalization.
• Hands-on experience configuring or implementing Treasure AI or comparable data platforms.

Physical Requirements:

Working out of the New York or Dedham office according to our "Global Hybrid Working Policy."

Travel Requirements:

Up to 15% travel.

Perks and Benefits (US):

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
• Competitive compensation packages
• Company paid life insurance 3x salary
• Company paid short- and long-term disability coverage
• Retirement planning (401K) with 4% company match
• Restricted Stock Units (RSU)
• Flexible Time Off (FTO)
• Up to 26 weeks paid parental leave including a post-partum night nurse
• Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.

Our Dedication to You:

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!