Dispensary Associate

Job Description

Job Description

Who we are:

At FRX Ohio, exceptional cannabis begins with exceptional cultivation. As one of the largest Certified Kind cannabis cultivators in the United States, we are committed to growing cannabis with integrity, transparency, and an unwavering focus on quality. Because cannabis cannot be certified USDA Organic under current federal law, the Certified Kind program provides an independent, third-party verification modeled after internationally recognized organic standards. Through rigorous inspections and accountability, Certified Kind cultivators demonstrate their commitment to producing cannabis with respect for both people and the planet. 

Everything we do starts with our living soil, which is an active ecosystem of beneficial bacteria, fungi, and other microorganisms that naturally cycle nutrients, support vigorous plant growth, and promote resilience. Rather than simply feeding the plant, we cultivate a thriving soil food web that allows each cultivar to fully express its unique cannabinoid and terpene profile while producing healthy, vibrant plants. By working with biological systems instead of relying on synthetic inputs, we produce cannabis that is true to its genetics and rich in the compounds that make every cultivar unique. 

We proudly offer flower, pre-rolls, concentrates, vaporizers, and edibles through our family of brands, including FRX, Anthos Organics, Common Citizen, Local Edibles, and Cannarocks. Every product reflects the same care, consistency, and attention to detail that goes into every harvest.

What we offer:

• Compensation: $15.50/hr
• Health/Vision/Dental insurance coverage with HSA contribution plans
• Employee Assistance Program (EAP)
• 401K with 1% Match
• Employee discounts
• Paid time off (PTO)
• Paid Holidays
• Paid sick time

What the role is about:  
The Dispensary Associate is responsible for providing exceptional patient service, educating customers on medical marijuana products, and ensuring accurate and compliant sales transactions. Reporting to the Assistant General Manager and General Manager, the associate is cross-trained across all core functions, including patient intake, patient advising, fulfillment, patient services, the sales floor, and surveillance, and plays a key role in delivering a professional, efficient, and regulation-compliant dispensary experience. 

What impact you’ll make:  

• Greet and register patients, caregivers, and visitors, ensuring only authorized individuals enter the facility 
• Log patient visits, verify purchase limits, and prevent diversion using the state-mandated tracking system 
• Process patient transactions accurately, following all cash-handling and documentation procedures, and review orders with patients for accuracy and compliance 
• Fulfill online orders accurately and ensure all products are properly scanned into the state tracking system 
• Answer patient calls about product availability, order status, and order changes, and assist with order placement 
• Maintain strong knowledge of medical marijuana products to guide patients on methods of use and product effectiveness 
• Direct patients to the Pharmacist, order pick-up, payment stations, and other areas, and educate them on available products and accessories 
• Monitor surveillance systems and inspect the premises for unlawful, suspicious, or unsafe activity 
• Keep the lobby, check-in, and fulfillment areas organized, secure, and clean, and communicate patient status to the team 
• Perform additional duties as assigned to support efficient, compliant, and patient-focused operations 

What you’ve accomplished: 

• High school diploma or GED required 
• Basic math skills and comfort handling cash and transactions 
• Proficiency with technology and the ability to learn new systems quickly 
• Flexible schedule availability, including nights, weekends, and holidays 
• Must be at least 21 years of age and able to pass state and federal criminal background checks 
• Ability to lift, push, and pull 50 pounds 
• Ability to sit, squat, bend, and kneel repetitively and stand for extended periods throughout a workday 
• Comfortable with extended computer use 
• Comfortable working in an environment with constant video surveillance 
• Comfortable with exposure to fumes, dust, odors, heights, indoor AC or no AC, motion, and noise 

Why Choose Vireo? 

Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture. 

At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives. 

Whether you’re cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together. 

✅ A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future 

✅ Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do 

✅ Employee Perks: Enjoy competitive pay and benefits, paid time off, and employee discounts 

✅ Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve. 

EEO Statement 

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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