Customer Service Representative

Job Description

Job Description

Position Summary

VM Agritech is seeking a customer-focused and detail-oriented Customer Service Representative to support our growing Operations team. This role serves as a primary point of contact for customers while providing administrative and operational support to the Purchasing & Logistics function. The successful candidate will play a key role in ensuring excellent customer service, accurate order processing, timely shipment coordination, and effective communication between customers, vendors, and internal stakeholders.

This position offers a unique opportunity to gain experience across customer service, purchasing, logistics, inventory management, and supply chain operations while contributing to the success of VM Agritech and its customers.

Essential Duties and Responsibilities

Customer Service

• Serve as a primary point of contact for customer inquiries via phone, email, and other communication channels.
• Process customer orders accurately and efficiently.
• Provide customers with product information, pricing support, order status updates, and shipping information.
• Respond to and resolve customer questions, concerns, and complaints in a professional and timely manner.
• Coordinate with Sales, Operations, and Logistics teams to ensure customer needs are met.
• Maintain accurate customer records and documentation in company systems.
• Assist with customer returns, credits, order changes, and other service-related requests.
• Foster positive customer relationships through responsive and effective communication.

Purchasing & Logistics Support

• Assist the Purchasing & Logistics Analyst with purchase order creation, maintenance, and tracking.
• Monitor incoming shipments and communicate delivery updates to customers and internal stakeholders.
• Support inventory tracking, reconciliation, and reporting activities.
• Maintain vendor and supplier records and documentation.
• Assist with coordinating freight, transportation, and logistics activities.
• Track and follow up on purchase orders, shipments, and delivery schedules.
• Prepare reports, spreadsheets, and operational documentation as needed.
• Support continuous improvement initiatives related to customer service, inventory management, purchasing, and logistics processes.

Administrative Responsibilities

• Maintain organized electronic and paper records.
• Perform data entry and maintain accurate operational records.
• Support special projects and cross-functional initiatives as assigned.
• Follow all company policies, procedures, safety requirements, and quality standards.
• Provide general administrative support to the Operations team.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• Two or more years of experience in customer service, order management, purchasing, logistics, supply chain, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and problem-solving skills.
• Ability to work independently while collaborating effectively with a team.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Supply Chain, Logistics, Agriculture, or a related field.
• Experience with ERP, inventory management, purchasing, or order management systems.
• Experience supporting purchasing, logistics, or supply chain operations.
• Agricultural industry experience preferred.

Competencies

• Customer Focus
• Attention to Detail
• Communication Skills
• Organization and Planning
• Problem Solving
• Teamwork and Collaboration
• Adaptability
• Accountability
• Time Management

Compensation

Salary Range: $55,000 - $68,000 annually

Actual compensation will be determined based on experience, qualifications, skills, and geographic location.

  Benefits

VM Agritech offers a comprehensive benefits package designed to support the health, well-being, and financial security of employees, which may include:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO)
• Paid company holidays
• Employee Assistance Program (EAP)
• Employee wellness initiatives

Success Measures

Success in this role will be measured by:

• Accurate and timely processing of customer orders
• Responsiveness to customer inquiries and issue resolution
• Order fulfillment accuracy and on-time delivery support
• Effective support of purchasing and logistics activities
• Strong collaboration with customers, vendors, and internal teams
• Maintenance of accurate records and operational data
• Continuous contribution to process improvements and operational efficiency

VM Agritech is an equal opportunity employer