Medical Respite Case Manager

Job Description

Job purpose

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A Medical Respite Case Manager guides homeless individuals recovering from illness or injury to stabilize health and housing by assessing needs, creating care/service plans, coordinating medical/behavioral/housing support, connecting to resources (PCPs, housing, benefits), advocating, providing crisis intervention, and ensuring smooth transitions to stable housing, often involving daily check-ins, documentation, and teamwork with clinical/housing staff. 

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Essential Functions

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• Assessment & Planning: Conduct needs assessments (medical, behavioral, housing) and develop individualized care/service plans with clients.
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• Care Coordination: Connect clients with services (employment, SSI/SSDI, VA, Medicaid, Food Stamps, Medicare, mental health, substance abuse, etc.), coordinate appointments (sometimes providing transport), and collaborate with clinical teams. Coordinate activities and classes.
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• Case Management : Offer advocacy, crisis intervention, and supportive counseling.
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• Housing Focus: Work with Coordinated Entry and housing staff to develop housing plans and facilitate transitions to stable housing.
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• Client Engagement: Welcome new clients, orient them to the program, provide daily check-ins, and help them adjust.
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• Documentation: Complete intake forms, maintain detailed case notes, and manage HMIS/database entry.
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• Teamwork: Collaborate with other staff, social workers, and community partners. 
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This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

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Qualifications

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• Valid North Carolina Driver’s License
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• Ability to be added to The Servant Center’s motor vehicle insurance policy.
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• CPR/First Aid Certification
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• Minimum of a year of case management.
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• Minimum of two (2) years working with the homeless or other vulnerable populations
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• Experience working with those with substance abuse and/or mental health diagnoses.
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Working Conditions

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• Most work is performed in a residential setting in an office.
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• Would have to transport clients to appointments occasionally.
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Physical Requirements

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Requires frequent sitting for long periods and operation of standard office machines and a computer.

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Lifting up to 25 pounds may be required occasionally. 

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Salary Range

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$38,000-42,000