ServiceNow Engineer (HAM Specialist)

Location: Austin, TX (Hybrid – 3 days onsite) Position Overview: We are seeking a highly skilled and adaptable ServiceNow Engineer to join our dynamic IT Operations team. This role is critical for a high-priority project currently in mid-flight. The ideal candidate will possess deep technical expertise in the ServiceNow platform and be capable of hitting the ground running to support ongoing development and implementation efforts. A significant focus of this role will be supporting and enhancing our Hardware Asset Management (HAM) capabilities. While broad ServiceNow experience is required, specific experience with the HAM module is a major differentiator. Key Responsibilities Rapid Integration: Quickly ramp up on existing project workflows, architecture, and team processes to contribute effectively within the first two weeks. HAM Module Optimization: Lead or assist in the implementation, configuration, and optimization of the ServiceNow Hardware Asset Management (HAM) module. Platform Development: Design, develop, and maintain ServiceNow applications, including UI Policies, Business Rules, Client Scripts, and Workflows. Integration Support: Develop and manage integrations between ServiceNow and other enterprise systems (e.g., discovery tools, procurement systems). Team Collaboration: Work closely with stakeholders, project managers, and fellow engineers in an Agile environment to deliver high-quality solutions. Troubleshooting & Support: Provide Tier 3 support for complex platform issues, specifically related to Asset Management and core ITSM functions. Documentation: Maintain technical documentation, including design specifications, test plans, and user guides. Required Qualifications Experience: 3+ years of professional experience as a ServiceNow Engineer or Developer. Platform Knowledge: Proficiency in ServiceNow ITSM (Incident, Change, Problem, Knowledge) and CMDB. Agile Mindset: Proven ability to work in a fast-paced, iterative environment with changing priorities. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Major Plus (Preferred Qualifications) HAM Expertise: Hands-on experience with the ServiceNow Hardware Asset Management (HAM) Professional module, including asset lifecycle management, hardware normalization, and mobile scanning. Certifications: Certified ServiceNow Application Developer or Certified Implementation Specialist (CIS) in HAM or Discovery. Migration Experience: Experience picking up projects mid-progress and successfully driving them to completion. Seniority level Mid-Senior level Employment type Contract Job function Information Technology | Industries: Software Development #J-18808-Ljbffr Connect Tech+Talent