LSA Account Manager

LSA Account Manager – Legal Marketing | 100% Remote (US) Search for Hire is partnering exclusively with a fast-growing US digital marketing agency that specialises in the legal space. They're looking for an experienced LSA Account Manager to take ownership of a portfolio of law firm clients and drive real, measurable results. This is not a traditional account management role. You won't be passing messages between clients and a technical team. You'll be the Account Manager, Strategist and Project Manager in one, owning each account end to end and speaking directly to clients about the work you're actually doing. ABOUT THE AGENCY Our client was built as the antidote to the traditional agency model. There are no vanity metrics and no hiding behind impressions. Success is measured the same way law firms measure it: signed cases and cost per acquisition. Clients work on month-to-month agreements, which means the team earns their trust every single month through performance, not lock-in contracts. It's a culture of extreme ownership, where every team member treats a client's ad spend like their own money and is trusted to make the decisions that drive growth. The agency is growing quickly. This hire is part of a planned expansion, so it's a great time to join a lean, focused team that is deeply embedded in the legal marketing world. THE ROLE You'll manage a portfolio of 15–20 law firm accounts, primarily personal injury firms, overseeing between $500k and $2M+ in monthly Local Service Ads spend. What you'll own: Account ownership - Act as the primary point of contact for 15–20 law firm clients - Own each relationship end to end, managing expectations and delivering clear, transparent reporting - Keep client retention above 80% by consistently delivering results and building trust Strategy and execution - Manage and optimise Google Local Service Ads campaigns across your portfolio - Optimise for cost per signed case (CPSC), not just leads - Audit client CRMs and manually cross-check data to make sure reporting is accurate - Review intake processes and make recommendations to improve lead-to-case conversion - Take data-driven action to continuously improve campaign performance Client communication - Communicate confidently with attorneys, partners and C-suite stakeholders - Speak the language of law firms, including intake, case qualification, and the difference between a lead and a signed case - Handle direct, demanding clients calmly and avoid unnecessary escalations WHAT WE'RE LOOKING FOR Essential: - Based in the United States - Proven, hands-on experience managing Google Local Service Ads (LSAs). You'll need to know how to run them, handle verification, and optimise for performance from day one. - Experience managing multiple client accounts at the same time - Confident, assured communication skills. Attorneys don't respond well to uncertainty, so you need to be able to stand your ground and clearly communicate value. - A results-driven mindset, focused on signed cases and cost per acquisition rather than surface-level metrics - Strong organisational and project management skills Highly desirable: - Experience working with law firms, ideally personal injury - An understanding of legal intake and case qualification - Experience working with CRM data and reporting - An agency background As well as a competitive base salary, you'll earn a client retention bonus of up to $20,000 per year, paid quarterly. Your earnings are directly tied to how well you look after your clients.