Spa Attendant

Canyon Ranch Spa Desk Attendant

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California. Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

Responsibilities

Our Spa Desk Attendants are responsible for delivering exceptional guest service while acting as a central guest contact person in the spa building. You will be responsible for checking guests in for services, assigning lockers, answering general questions, giving directions, posting charges for services and retail to guest accounts, maintaining the spa lobby and juice bar, and updating the spa fitness schedule message boards.

You will greet and engage guests by offering general spa and Canyon Ranch information, directions and guidance on the appropriate department or staff member to best meet the guest's needs. You will check daily activity agendas from multiple sources for accuracy, and update fitness schedules on the electronic message boards. You will update, print and post daily gym schedules. It's your job to ensure that the spa lobby and juice bar are clean, tidy and appropriately stocked to Canyon Ranch standards, and to order supplies for the spa desk, spa lobby and juice bar areas. You will assist guests with scheduling and cancelling appointments according to departmental guidelines. You will complete opening, mid and closing duties, and shift checklists and submit the shift audit report to the auditor. You will also checkout and log guest use of the sport and fitness equipment, log lost and found items, and inform Security of these items and coordinate pick up and drop off of items.

Qualifications

You will need to have a High School diploma, or equivalent.

It's preferred that you have previous guest service and computer experience. You will need to be able to perform a variety of tasks while delivering exceptional guest service. You will need excellent written and verbal communication skills. You will need to be able to perform a variety of responsibilities, including guest service, cleaning/maintaining Locker Room and multi-tasking. You will also need to possess the ability to work efficiently, effectively and professionally with a variety of people. You will need to be able to handle stressful /emergency situations. You will also need to be able to follow and maintain Canyon Ranch standards.