Order Management Analyst

Description

ob Description - Analyst, Order Management Order Management serves as a core business partner within the finance organization focused on the analysis of data from multiple sources and the development of scalable solutions to ensure accurate booking and reporting of revenue. We provide world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development. What you'll do • Support system migration efforts including but not limited to analyzing data from multiple sources and ensuring records are up to date • Acquire and maintain in-depth knowledge of Adobe's Digital Media software sales models including: Enterprise term licensing agreements for multiple verticals; multiple volume transactional solution programs and maintenance and support renewals. • Work with multiple systems including SAP, Salesforce, Microsoft Office and in-house revenue booking tools (AWS, AOP, LWS, Quickbooks). • Provide primary support for the Frame.io booking process. Review contracts to validate contract terms, pricing and products. Provide support via email for enterprise accounts, including deal structuring, email and phone support, issue resolution and escalation management, order reviews and PO processing. • Actively review and manage enterprise sales pipeline for set accounts/regions to anticipate possible booking issues and work to resolve. Hold monthly deal status review calls with your deal desk counterpart as part of this process. • Validate order documents (contracts, purchase orders, approval documents etc.) upon contract execution. • Engage with internal Adobe teams (see Contacts section below) and partners to resolve queries and open issues related to the OM process. • Conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel, SFDC and SharePoint reports. • Support increased workload and additional hours when required i.e. month end/quarter end periods.