Experienced Dental Treatment Coordinator

Experienced Dental Treatment Coordinator

Union Family Dental LLC | Union, NJ

$1,000 SIGN-ON BONUS.

Join Our Growing Dental Team!

Are you an experienced Dental Treatment Coordinator with strong communication, relationship-building, and consultative sales skills?

Do you enjoy helping patients understand the value of their recommended dental care, overcoming objections, and motivating them to take the next step toward a healthier smile?

Union Family Dental is seeking a confident, motivated, and results-driven Dental Treatment Coordinator to join our growing team!

We are looking for someone who can do more than explain treatment plans. Our ideal candidate knows how to build trust, communicate treatment value, create appropriate urgency, and successfully guide patients toward accepting and scheduling recommended care.

Previous dental treatment coordination experience is required.

Benefits & Perks

• $1,000 Sign-On Bonus
• Competitive hourly pay based on experience
• Flexible scheduling and work-life balance
• Paid sick time off
• Ongoing training and professional development
• Employee discounts on dental services
• Supportive and collaborative team environment
• Opportunities for career growth and advancement
• Modern dental office with advanced technology

About the Role

As our Dental Treatment Coordinator , you will play a key role in patient education, treatment acceptance, and practice growth.

You will work closely with our doctors and clinical team to present treatment plans, explain insurance benefits, discuss financial options, and help patients confidently move forward with recommended dental care.

This is a patient-focused position with a strong emphasis on consultative sales, treatment acceptance, and results.

The ideal candidate is comfortable discussing comprehensive treatment plans, communicating the importance of timely care, addressing financial concerns, and confidently asking patients to schedule their recommended treatment.

Key Responsibilities

Treatment Presentation & Case Acceptance

• Present and explain dental treatment plans with confidence, professionalism, and enthusiasm.
• Clearly communicate the value, benefits, and importance of recommended treatment.
• Create appropriate urgency by explaining the importance of timely treatment based on the dentist's clinical recommendations.
• Use consultative sales techniques to educate patients, build trust, and encourage treatment acceptance.
• Confidently ask patients to move forward with recommended treatment and schedule their appointments.
• Identify and address patient concerns, objections, and barriers to treatment.
• Help patients understand the potential consequences of delaying clinically necessary care, based on the treating dentist's guidance.
• Work closely with doctors to ensure treatment recommendations are clearly communicated and understood.

Patient Financing & Insurance

• Verify dental insurance eligibility, benefits, and coverage limitations.
• Explain treatment costs, insurance estimates, deductibles, copayments, and patient financial responsibilities.
• Present payment arrangements and financing options, including CareCredit and Cherry.
• Help patients overcome financial barriers by exploring appropriate payment solutions.
• Communicate the value of recommended treatment while respecting patients' financial circumstances and decisions.

Scheduling & Patient Follow-Up

• Schedule accepted treatment efficiently and appropriately.
• Follow up consistently with patients who have pending or unscheduled treatment.
• Maintain accurate documentation of treatment presentations, patient concerns, and follow-up activities.
• Identify opportunities to fill available appointments with patients who have outstanding treatment needs.
• Coordinate with the clinical and front desk teams to ensure a smooth patient experience.

Performance & Accountability

• Track treatment plans presented, accepted, and scheduled.
• Monitor treatment acceptance rates and outstanding treatment opportunities.
• Work toward established case acceptance, scheduling, and production goals.
• Take ownership of patient follow-up and treatment coordination.
• Identify opportunities to improve treatment presentation and patient conversion.
• Contribute to practice growth while maintaining ethical, patient-centered communication.

Qualifications

Required

• Minimum of 1 year of dental treatment coordination experience.
• Proven experience presenting dental treatment plans and encouraging case acceptance.
• Strong consultative sales, negotiation, and objection-handling skills.
• Confidence discussing comprehensive dental treatment plans and financial arrangements.
• Knowledge of dental insurance benefits, copayments, and treatment estimates.
• Experience following up with patients who have unscheduled treatment.
• Excellent communication, relationship-building, and customer service skills.
• Strong organizational skills and attention to detail.
• Self-motivated, goal-oriented, dependable, and proactive.
• Ability to work in a fast-paced dental environment.
• Familiarity with dental practice management software.

Preferred

• Experience using Dentrix .
• Bilingual in English and Spanish.
• Experience with CareCredit, Cherry, or similar patient financing programs.
• Experience presenting high-value dental treatment plans, including crowns, bridges, implants, dentures, and orthodontics.
• Familiarity with dental insurance claims and predeterminations.
• Previous experience meeting treatment acceptance and scheduling goals.

What Makes a Great Fit?

We're looking for someone who:

• Is confident presenting treatment plans and asking patients to schedule.
• Understands the importance of creating urgency without pressuring patients .
• Has a natural ability to build trust and communicate the value of dental care.
• Enjoys consultative sales and helping patients overcome objections.
• Is comfortable discussing treatment costs and financing options.
• Takes initiative and follows through consistently.
• Is motivated by achieving measurable goals.
• Can balance practice growth with excellent patient care.
• Works well with doctors, clinical staff, and front desk team members.
• Wants to grow professionally and contribute to the long-term success of our practice.

Why Join Union Family Dental?

At Union Family Dental, we believe that exceptional patient care starts with an exceptional team.

Our growing practice features eight fully equipped dental treatment rooms , modern technology, and a dedicated team committed to delivering comprehensive, high-quality dental care.

We offer a collaborative work environment where employees are encouraged to develop their skills, take initiative, and contribute to the success of the practice.

As a Dental Treatment Coordinator, you will have the opportunity to make a meaningful impact by helping patients understand their treatment needs, explore financial options, and confidently move forward with recommended care.

We are looking for a professional who understands that successful treatment coordination is about more than presenting a treatment plan. It's about building trust, communicating value, creating appropriate urgency, and helping patients say yes to the care they need.

Experience Required:

Minimum of 1 year of dental treatment coordination experience.

We look forward to meeting you!