Director OF Operations

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Duke Health Lake Norman Hospital seeks to hire a Director Operations who will embrace our mission of Advancing Health Together!

General Description of the Job Class

The Director of Operations will provide strategic and operational leadership for a variety of departments at Duke Health Lake Norman Hospital. Through leading direct and indirect relationships, this leader will be responsible for enhancing daily operations, closing identified gaps, collaborating to improve throughput, and executing on large scale projects and assignments.

This role may be responsible for direct leadership and oversight of areas/functions such as (but not limited to): Environmental Services, Food/Nutrition Services, etc. The role may also serve as the onsite liaison and/or provide dotted line leadership to areas such as (but not limited to): Radiology, Pharmacy, Clinical Labs, Rehab, Real Estate, Facilities, Security, etc.

Duties and Responsibilities of this Level

- Oversee (directly and indirectly) and provide entity-focused strategic direction, administration, coordination, performance and monitoring of operational and business activities of multiple operational departments, working collaboratively with senior administrative and physician management.

- Serve as onsite executive contact for groups/functions providing services to designated entity.

- Lead, coordinate and execute entity-wide projects that align with local and system strategic plans.

- Ensure the development, implementation and compliance with applicable DUHS policies and procedures.

- Serve as liaison to entity administration, physicians, internal and external stakeholders to coordinate entity business, accomplish directives and facilitate the resolution of problems.

- Responsible for the overall success and performance of operational department budgets by monitoring, enabling and empowering department leaders to monitor, verify and reconcile expenditure of budgeted funds.

- Ensure consistent and accurate interpretation and application of human resource policies and procedures. Interpret and administer policies pertaining to the recruitment and retention of employees. Manage various personnel issues.

- May recommend potential enhancements, improvements or waste reductions to operational procedures and activities. Recommend appropriate actions or solutions consistent with overall goals.

Required Qualifications at this Level

Education

Required - Bachelor's Degree, Masters preferred

Experience

5+ years (of broad scale hospital/entity operational leadership) preferred

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

N/A

Distinguishing Characteristics of this Level

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.