Truck Service Manager

Job Description

Job Description

Service Advisor & Heavy-Duty Parts Manager

Company: Avalanche Truck Services

Location: On-site, Castleton, VT -- Open to Candidates willing to relocate!

Employment Type: Full-Time (Monday – Friday, 8:00 AM – 5:00 PM | 1-Hour Lunch)

Compensation: $80,000 - $120,000 year (Dependent on experience)

About the Role

Avalanche Truck Services is seeking a high-caliber Service Advisor / Heavy-Duty Parts Manager to drive our shop operations, parts inventory, and fleet service management. In this dual-function leadership role, you will act as the crucial link between commercial truck owners, fleet managers, diesel technicians, and executive leadership.

If you bring a deep background in Class 6–8 commercial truck components, shop management, and heavy-duty parts distribution, this is your opportunity to play a pivotal role in expanding our operations.

Key Responsibilities

Heavy-Duty Service Advisory & Fleet Operations

• Serve as the frontline technical point of contact for commercial fleets, owner-operators, and walk-in customers.
• Diagnose customer repair needs and generate detailed work orders identifying exact technical descriptions, heavy-duty service requests, and required components.
• Oversee shop workflow and master scheduling for a team of ~5 heavy truck technicians to optimize bay turnaround times.
• Direct emergency roadside response and heavy towing logistics in coordination with shop management.

Heavy Truck Parts Inventory & B2B Sales

• Identify, source, and procure Class 6–8 truck, as well as light and medium duty truck, components prior to issuing repair orders to technicians.
• Log all OEM and aftermarket parts on active work orders with strict accuracy.
• Maintain lean inventory levels while ensuring high-velocity commercial truck parts remain in stock.
• Actively develop wholesale parts customer accounts across regional truck repair facilities, fleet maintenance shops, and independent operators.

Billing, Quality Control & Systems Implementation

• Perform final quality control audits on completed job orders to ensure all labor time, diagnostic charges, and parts items are accurately recorded.
• Price out work orders for final billing and review with ownership prior to customer invoicing.
• Assist leadership in rolling out new shop management software to modernize inventory tracking, fleet maintenance records, and billing workflows.
• Collaborate with owners on long-term business strategy and facility expansion.

Qualifications & Requirements

• Industry Experience: Minimum 10 years of direct experience in Class 6–8 heavy-duty truck parts, commercial vehicle systems, and heavy-duty aftermarket components.
• Shop Leadership: Proven track record managing, directing, and supporting heavy-duty diesel technicians and shop support staff (5+ direct reports).
• Software Expertise: Deep familiarity with heavy-duty parts cross-referencing catalogs, shop management systems, and accounting software.
• Customer & Fleet Relations: Strong communication skills with experience handling fleet managers, commercial accounts, and high-volume operations.
• Technical Knowledge: Strong understanding of heavy-duty powertrain, chassis, brake, air, electrical, and engine systems.

Benefits

• Competitive Salary: $80,00 - $120,000/year (DOE)
• Paid Time Off: 1 week paid vacation (1st year)
• Paid Holidays: 7 recognized paid company holidays
• Health Coverage: Comprehensive health insurance plan
• Stable Schedule: Reliable Monday–Friday schedule with weekends off

Avalanche Truck Services, LLC is is Castleton, Vermont’s premier 24/7 heavy truck repair and emergency roadside provider. Located at 1653 Main Street, we offer comprehensive heavy truck repairs, Vermont state inspections, rollback towing, and heavy wrecker service across Vermont, New Hampshire, and New York. Day or night, for fast, reliable emergency service.

Company Description

Avalanche Truck Services, LLC is is Castleton, Vermont’s premier 24/7 heavy truck repair and emergency roadside provider. Located at 1653 Main Street, we offer comprehensive heavy truck repairs, Vermont state inspections, rollback towing, and heavy wrecker service across Vermont, New Hampshire, and New York. Day or night, for fast, reliable emergency service.