Front Desk Agent

Front Desk Agent

Come join our team at Hyatt House Washington DC - Convention Center! Working at Hyatt House DC Convention Center offers the unique opportunity to be at the heart of one of the most vibrant and historically rich cities in the country. Employees are surrounded by iconic landmarks such as The White House, the Howard Theatre, and the Smithsonian museums, all just steps away. The hotel's prime location also provides easy access to public transportation, making it easy to get to and from work. Hyatt House DC Convention Center is close to national parks, Civil War sites, international dining, shopping, and exciting sporting events. This dynamic environment not only enhances the guest experience but also creates an engaging and inspiring workplace for team members who thrive in a culturally diverse and energetic setting.

Salary Range: $19.00 - $20.00 hourly

Position Summary

As a part of our front desk team, you are the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.

Essential Functions

• Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
• Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
• Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
• Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
• Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
• Cashier Duties: Handle cashier tasks and post charges to guest accounts.
• Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
• Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
• Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.

Additional Responsibilities

• Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
• Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.

Skills and Abilities

• Communication: Strong communication and interpersonal skills.
• Stamina: Ability to stand for extended periods.
• Adaptability: Ability to work in a fast-paced environment.
• Composure: Maintain control and exhibit good judgment in difficult situations

Benefits and Perks

Hyatt House Washington DC - Convention Center is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. * Minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.