Billing Operations Associate

About Loop:

Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.

Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline.

Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.

We are looking for

A Billing Operations Associate to support our day-to-day invoicing, collections, and accounts receivable work. This is a hands-on, execution-focused role — generating invoices, following up on payments, and keeping our billing records clean.

What you’ll do

• Generate and send monthly invoices across customers and locations, making sure amounts match contracts, pricing, and usage
• Track outstanding invoices and follow up with customers on overdue payments
• Help customers set up and manage payment methods - ACH, auto-pay, credit card
• Coordinate collections through Stripe and other payment channels
• Investigate and resolve billing discrepancies; apply credits and adjustments where needed
• Maintain and share Statements of Account (SOA) with customers
• Support the finance team during month-end close on billing and revenue tasks
• Work with Sales, Customer Success, and Operations to keep contract details and billing in sync
• Keep clean records of contracts, invoices, and payment activity
• Flag issues early - missed invoices, failed payments, process gaps

What we’re looking for

• 1–3 years of experience in billing, AR, finance ops, or a similar role
• Strong working knowledge of Excel (formulas, pivot tables, VLOOKUP/XLOOKUP)
• Bachelor’s degree in commerce, accounting, finance, or a related field (or equivalent experience)

Nice to have

• Hands-on experience with Stripe (or a similar billing/payments platform)
• Prior accounts receivable (AR) experience
• Exposure to SaaS or subscription billing