Endpoint Specialist 2, Digital Technology Solutions

Job Overview The Endpoint Support Specialist provides comprehensive end‑user technology support, including endpoint systems, applications, enterprise desktop management, and daily operations. This role ensures the secure and efficient operation of endpoint devices and related infrastructure by coordinating imaging, deployment, documentation, and lifecycle management, while actively resolving end‑user incidents and service requests. As the primary lead for a team of co‑op students, the specialist oversees endpoint support for the College of Arts and Sciences, supports classroom and research computing environments, and collaborates closely with other UC technology teams to meet instructional and research needs. Essential Functions Provide PC/workstation support for hardware and system software interfaces; maintain and support hardware and software for stand‑alone systems; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems. Configure equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; reinstall damaged or deleted software; troubleshoot errors in system operations and related networks; initiate repairs; perform software and hardware modifications; configure media components. Carry out a broad range of service requests by providing information to fulfill requests or enable resolution; investigate support incidents/requests (cases) to provide diagnosis, ensure problem ownership, promote end‑user satisfaction, and allocate unresolved issues appropriately. Provide support for Windows and macOS based computers, including imaging/deployment of machines, troubleshooting hardware issues, and contacting vendor support for warranty claims. Create, manage, or manipulate systems, packages, and policies within administrative tools; may modify or create security group permissions for shared network drives or printers using Active Directory. Assist other departments in planning and implementing new applications, software, and/or hardware; consult and coordinate with faculty and staff on hardware/software needs and purchases; provide guidance on options and settings within third‑party applications to best fit user needs. May serve as liaison to project teams in the department. Create and keep an inventory of the university’s technological equipment and manage equipment taken out of service. Build and maintain system documentation and support articles for a variety of audiences. Build and test operating system images and software distribution packages according to specification; release software distribution to targeted computers. Track software distribution and deliver compliance reports. Provide operational support for assigned application systems, including but not limited to testing, patching, and applying updates. Review application packaging, image creation, and software distribution service requests for completion and validate inputs with customers. Utilize incident, request, and change management to ensure proper tracking for work performed and record work effort for accurate billing. May participate in larger, long‑term projects, such as assisting with execution of the desktop replacement cycle for faculty/staff and labs/classrooms and/or activities related to enterprise software migration. Ensure strict adherence to documented departmental SLA and OLA. Participate in after‑hours on‑call rotation to ensure proper 24x7 operations with regard to endpoint management. Perform related duties based on departmental need; this job description may be changed at any time. Required Education Associate’s Degree in Computer Science, Information Technology, Computer Engineering, or a related field. Four (4) years of relevant work experience and/or other specialized training can be used in lieu of the education requirement. Required Trainings/Certifications Valid driver’s license with an acceptable record. Required Experience Two (2) years of experience in endpoint management. Additional Qualifications Experience with IT enterprise tools such as Active Directory, Microsoft System Center Configuration Manager, and JAMF. Experience utilizing ServiceNow for ITSM and service delivery as well as ITAM. Experience working within a higher education environment supporting research. Physical Requirements / Work Environment Sitting – Continuously Repetitive hand motion (such as typing) – Continuously Hearing, listening – Continuously Talking – Continuously Standing – Often Walking – Often Bending – Often Stooping – Seldom Climbing stairs/ladders – Seldom Kneeling, squatting – Often Crouching – Seldom Crawling – Not required Reaching overhead – Often Pulling, pushing – Often Shoveling – Not required Lifting (up to 20 pounds) – Often Lifting (up to 50 pounds) – Seldom Compensation & Benefits UC offers an exceptional benefits package designed to support well‑being, financial security, and work‑life balance. Highlights include tuition remission for full‑time employees and eligible dependents, robust retirement plans, generous time‑off policy, vacation and sick time, 11 paid holidays, additional end‑of‑year paid time off, 6 weeks of paid parental leave, comprehensive health coverage (medical, dental, vision, prescription), flexible spending accounts, wellness programs, and professional development opportunities. Other UC is an E‑Verify employer. Upon hiring, you will be required to provide satisfactory proof of employment eligibility. Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 102821

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