Service Design consultant - Non-IT

Summary: Location: Washington, DC Duration: 6 Months Work Mode: Hybrid Responsibilities Synthesize existing research, metrics, and program materials into clear insights and identify critical learning gaps. Diagnose current state services from both participant and operational perspectives. Partner with stakeholders to prioritize the service gaps with the greatest potential impact. Design and test improved service concepts using lightweight, iterative methods. Produce clear, actionable artifacts and recommendations that enable teams to carry the work forward after the engagement. Project Focus Areas: Back to Work Coaching Program: Analyze the end-to-end participant experience, from intake through employment. Identify barriers to participation, completion, and job outcomes. Redesign priority touchpoints and supporting operations; test and refine improvements. Gig Worker Expense Management Tools: Support research into financial behaviors, constraints, and technology comfort among older gig workers. Support mapping current expense tracking practices and pain points. Develop and prototype early concepts to inform a go / no go decision and potential next phase. Requirements Minimum 3 years of experience designing or redesigning complex services or programs using human-centered design methods. Experience working on time-bound, project-based service design engagements. Strong skills in research, synthesis, journey mapping, and service blueprinting. Preferred Skills Experience facilitating workshops and coaching cross-functional, non-design teams. Interest in mission-driven work with real-world impact. #J-18808-Ljbffr Creative Solutions Services, LLC