Special Projects Coordinator-Quality Assurance Coordinator

Special Projects Coordinator-Quality Assurance Coordinator

The Division of Emergency Medical Services is seeking a Special Projects Coordinator-Quality Assurance Coordinator. This position is responsible for highly responsible administrative staff work coordinating and participating in special projects, research, and assignments for the EMS Division. This position is tasked with activities including, but not limited to, quality assurance review and analysis; medical records management; development of feedback tools and mechanisms for Volusia County Emergency Medical Service (VC EMS) crews.

Illustrative Duties

(Note: These are intended only as illustrations of the various type of work performed. The omission of specific duties does not exclude them from the position.)

• Oversees the Quality Assurance program to ensure compliance with EMS staff responsible for performing Quality Assurance reviews.
• Gathers and analyzes data to identify trends, inconsistencies, deviations, or other irregularities in a scientific manner.
• Reads and comprehends documents, including medical records as well as cardiac monitor information, and concludes from those records whether the crew adhered to or deviated from local protocols and acceptable medical standard of care.
• Identifies, designs, develops and executes a plan to address deficiencies for isolated problems or utilizing a broad approach for systemic problems.
• Collaborates with VC EMS management and other system stakeholders to identify performance objectives and collaborates to improve the effectiveness of the delivery of medical care to patients.
• Meets with EMS staff to provide Quality Assurance feedback and coordinates multi-directional feedback, which may include various command staff (i.e., battalion chiefs, division commanders, deputy chiefs, chief).
• Administers and maintains demographics for the electronic patient care reporting software.
• Assists and oversees the workflow between EMS Billing Office and Fire/EMS crews for ticket resurrection on an as-needed basis; may also need to coordinate obtaining crew attestation statements as requested by the EMS Billing Office.
• Manages data and generates reports for the State of Florida, Volusia County Government and the EMS Division relating to Volusia County EMS.
• Maintains a positive working relationship with other first response agencies and the EMS Medical Director's office.
• Compiles data from multiple internal databases and provides presentations to both internal and external stakeholders.
• Monitors and reports out performance metrics for various recognition programs (e.g., American Heart Association EMS Mission: Lifeline, etc.)
• May serve as the representative for Volusia County EMS on internal and external committees. This includes regularly scheduled meetings at hospitals regarding Quality Assurance initiatives (i.e. Stroke, ST-elevation myocardial infarction (STEMI), trauma meetings.)
• Maintains Quality Assurance program(s) that are being used by the EMS Division. When new software solutions are added, the incumbent may be considered the project lead on the program.
• Assists in the administration of changes to the electronic patient care reporting software.
• May assist with initial and continuing education with prehospital providers.
• May be assigned to other county locations based upon operational needs.
• Attends work on a regular and consistent basis.
• Must adhere to Federal, State, County and Local ordinances.
• Responds to emergency situations as appropriate.
• Performs other duties as assigned.

Minimum Requirements

Graduation from high school or possession of GED and seven (7) years' verifiable clinical experience as a paramedic and/or registered nurse in a prehospital (911) or emergency room setting. Experience in performing quality assurance activities in a prehospital (911) or hospital setting that includes feedback closure with healthcare providers may substitute for five (5) of the seven (7) years of required experience.

OR

Bachelor's degree in Business Administration, Public Administration, or related field and a combined minimum total of three (3) years' verifiable clinical experience as a paramedic and/or registered nurse in a prehospital (911) or emergency room setting. Experience in performing quality assurance activities in a prehospital (911) or hospital setting that includes feedback closure with healthcare providers may substitute for one (1) of the three (3) years of required experience.

A comparable amount of education, training or experience may be substituted for the education.

The preferred candidate, having met the requirements, will have experience working in various patient care reporting software solutions and demonstrate they can produce reports based on data reviewed.

Must possess and maintain a valid driver's license at time of hire.

Must possess a valid Florida driver's license within 30 days of hire and maintain thereafter.

Knowledge, Skills & Abilities

• Knowledge of Microsoft 365.
• Knowledge of the principles and practices of public administration.
• Knowledge of federal, state and local laws, regulations and policies specific to all facets of emergency medical services delivery.
• Knowledge of research techniques and availability of current information.
• Knowledge of the constraints, processes and Health Insurance Portability and Accountability Act (HIPAA) laws in handling protected health information (PHI).
• Ability to work in a patient care reporting software solution.
• Ability to produce reports based on data reviewed. Critical thinking and prioritize to address and resolve deficiencies or problems.
• Ability to read, write and comprehend complex documents, medical reports and documents and extrapolate medical information/procedures.
• Ability to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures including the knowledge of federal, state and local laws, regulations and policies specific to all facets of emergency medical services delivery.
• Ability to establish and maintain effective working relationships with associates, subordinates, public officials, other governmental agencies, and the general public.
• Ability to organize work and work independently without direct supervision.
• Ability to compile data and speak/present on data to internal and external stakeholders.
• Ability to express ideas clearly and concisely, orally and in writing, to groups and to individuals. This includes communicating with both uniformed and civilian personnel.
• Ability to work under stressful conditions.
• Ability to interact effectively and diplomatically with others.
• Ability to provide an open, welcoming, and accessibility-first atmosphere that is conducive to Quality Assurance communications.
• Must be able to relocate to other county locations based upon operational needs.

Mental Demands: Ability to read and comprehend professional manuals, legal documents, ordinances, statutes; instructions, reports, abstracts, financial reports, letters, and summaries. Ability to write reports, evaluations, summaries, letters, financial reports, procedures, and policies. Ability to perform advanced mathematical functions. Ability to speak publicly and extemporaneously; conversant in policies, techniques and procedures of discipline. Ability to analyze data and develop conclusions. Ability to identify and resolve problems.

Physical Demands: Sedentary work. Ability to see, hear, talk. Visual acuity (peripheral vision, color acuity and depth perception) necessary to operate a motorized vehicle. Ability to lift 20 pounds.

Environmental Demands : Inside work.