Senior Solution Architect Cloud (Enterprise Observability & Serv

TEPHRA

Edison, NJ

Description:

Job Description:

Key Responsibilities-

Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
Define GTM strategies for modern observability and AIOps solutions
Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc.
Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies
Conduct executive briefings, workshops, and evangelize observability modernization
Design and implement service management frameworks across Incident, Problem, Change, and CMDB
Integrate Observability with ITSM processes to enable proactive and automated operations
Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping

Mandatory Skills-

Experience:

12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM.
Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText.
Experience designing CI/CD and observability pipelines in DevOps/SRE models.
ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping.
Integration of observability tools with service workflows and automation.

Personal Attributes:

Thought leadership and solutioning mindset
Highly collaborative, with strong articulation skills for executive and technical audiences
Strategic thinker, proactive, quick learner, and driven by innovation
Highly motivated and results oriented.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Excellent organizational and time management skills.
Proactive and adaptable to change.
Customer-centric approach.
Strong ethical standards.
Ability to learn quickly.

Desired Skills:

Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots
Familiarity with GenAI, LLMs, FinOps, and automation in hybrid/multi-cloud environments
Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB

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Vacancy posted 5 days ago

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