Warehouse Desk Clerk

Warehouse Desk Clerk

LOCATION

15277 N Fwy, Ste 100, Fort Worth, TX 76177

EMPLOYMENT TYPE

Full-Time, Hourly (Non-Exempt)

SCHEDULE

Mon-Fri, 6:30 AM - 3:30 PM

PAY RATE

$20.00/hour, based on experience

OVERTIME

Daily OT possible; occasional weekends (rare)

START DATE

Immediate opening

POSITION SUMMARY

American Diamond Logistics (ADL) is seeking a Warehouse Desk Clerk for our Fort Worth facility. This role is the operational hub of the shipping/receiving office, responsible for coordinating the daily dock schedule, serving as the primary point of contact for customer and carrier communications, checking in drivers for scheduled appointments, and processing receipts and outbound orders. The ideal candidate is organized, detail-oriented, comfortable multitasking in a fast-paced warehouse environment, and communicates clearly and professionally with both external partners and internal operations staff.

KEY RESPONSIBILITIES

Dock Schedule Management Build and maintain the daily dock appointment schedule for inbound and outbound trailers. Coordinate scheduling changes in real time with carriers, customers, and warehouse supervisors. Monitor dock door availability and appointment windows to keep freight moving and minimize detention/demurrage. Customer & Carrier Communications Serve as the primary phone and email point of contact for customers, carriers, and drivers. Respond to scheduling inquiries, shipment status requests, and appointment change requests. Relay time-sensitive information between customers/carriers and the warehouse operations team. Driver Check-In Greet and check in drivers upon arrival; verify appointment details and required paperwork (BOL, PO numbers, ID). Direct drivers to the correct dock door and communicate wait times or delays. Maintain the driver/visitor sign-in log in accordance with site safety and security procedures. Receipt & Order Processing Process incoming receipts against purchase orders; verify quantities and note damages or shortages. Enter receiving and shipping transactions into the warehouse management system (WMS). Generate and process outbound order paperwork, including pick tickets, packing lists, and bills of lading. Verify order accuracy prior to shipment and file completed shipping/receiving documents. Additional Duties Typical of This Role Maintain accurate WMS records; generate daily/weekly reports on dock activity, receiving, and shipping volume. Identify and report shipment discrepancies, damages, or overages/shortages to the supervisor; assist with claims documentation. Follow site safety, security, and food-safety (SQF) protocols within the dock and office areas. Coordinate with warehouse supervisors, forklift operators, and inventory control to keep dock flow on schedule. Answer the main office phone line, greet visitors, and handle general clerical duties for the shipping office. Maintain proficiency in the WMS, Microsoft Office (Outlook, Excel), and any scheduling/TMS software in use.

QUALIFICATIONS

High school diploma or GED required. Prior experience in warehouse clerical work, dock coordination, dispatch, or logistics customer service preferred. Strong verbal and written communication skills; comfortable managing a high volume of calls and emails. Proficient with Microsoft Office; able to learn WMS and scheduling/TMS software quickly. Highly organized with the ability to multitask and prioritize in a fast-paced environment. Accurate data entry and basic math skills. Able to work independently and collaborate across warehouse departments.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Primarily desk-based in a shipping/receiving office located within an active warehouse facility. Occasional walking on the warehouse floor to dock doors and staging areas. Ability to sit or stand for extended periods and occasionally lift up to 25 lbs. Exposure to varying warehouse temperatures near dock doors.

COMPENSATION

This position starts at $20.00/hour. Consideration for a higher starting rate will be given to applicants with extensive, directly relevant experience. #J-18808-Ljbffr Logisticsdoneright