Internal Fraud Reporting & Insights Analyst

JOB DESCRIPTION

The Internal Fraud Reporting & Insights Analyst plays a critical role in shaping how American Express measures, reports, and communicates internal fraud risk across the enterprise. Reporting to the Director of Detection, Reporting, and QA for Internal Fraud, this role is pivotal in enabling data-driven decision-making through innovative use of Tableau and Power BI, ensuring leadership has actionable insights into Internal fraud. This individual contributor will collaborate with the Senior Manager to help drive the development of key metrics, dashboards, and executive reporting to support risk transparency, regulatory compliance, and governance excellence. The ideal candidate is a highly skilled data visualization expert with a deep understanding of internal fraud and control data, coupled with a passion for translating complex datasets into strategic business intelligence.

RESPONSIBILITIES

• Support the development of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and relevant insights.
• Create recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.
• Maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.
• Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages.
• Perform deep-dive analyses to uncover operational trends, drivers of performance variance, and opportunities for process optimization.
• Support a high-performance culture rooted in accuracy, curiosity, and continuous improvement.
• Balance end-to-end development of performance dashboards and reporting frameworks with hands-on analytical contributions where needed to meet critical deadlines.
• Assist in execution of requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery.
• Present insights and recommendations to senior leadership, influencing opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools.
• Support adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards.

QUALIFICATIONS

• Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or related field required; Master’s preferred.
• 5+ years of experience in fraud risk analytics, reporting, or business intelligence, ideally within financial services.
• Experience supporting governance reporting, risk management, or compliance-driven reporting programs preferred.
• Expert-level proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS.
• Strong understanding of data architecture and governance principles.
• Strong Excel and PowerPoint skills.
• Familiarity with fraud risk management frameworks, KRIs, and internal control metrics.
• Exceptional analytical thinking, problem-solving, and business acumen with the ability to translate metrics into strategic insights.
• Strong organizational skills with an ability to work independently as well as collaboratively within a team.
• Strategic thinker who can balance tactical execution with long-term vision and improvement

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

GUARDIAN