Customer Service Representative

Customer Service Representative - 3195USA:GA:Forsyth | Customer Service | Full-TimeSummary: Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.Responsibilities of the Customer Service Representative include, but are not limited to:Responding to customer inquiries regarding company products and servicesProcessing customer phone and e-mail ordersChecking availability of stock and shipping datesQuoting prices, filling orders to customer specifications and processing sales data via computerAssisting the outside sales team by preparing price quotes and sourcing productsShipping & Receiving for incoming and outgoing shipmentsAssisting with warehouse duties when neededQualifications of the Customer Service Representative include, but are not limited to:1+ year(s) of experience in electrical, hydraulics, pumps, bearings and power transmission, MRO, cutting tools and /or safety products preferredThis is an entry level positionKnowledge of Microsoft office (Excel, Word, Outlook)Excellent communication skillsShould be enthusiastic and able to work independentlyMust have experience performing a majority of the functionsPrior inside sales/customer service experienceData entry skills, organization, multi-tasking and customer focus is requiredRegular in-person attendance requiredAdditional Information:Physical Demand: N/AWorking Conditions: Office and Warehouse EnvironmentTraining/Certifications: Microsoft, Epicor Profit 21, Industrial Power Transmission Training PreferredShift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am-5:00pmTravel: N/AEducation: High School Diploma or GED Required, Associate's or Bachelor's degree preferredLocation: USA:GA:ForsythDXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.