Sr Consultant, Business Operations

Sr. Consultant, Business Operations

The Senior Consultant, under the direction of the Senior Business Operations Manager/Director, Behavioral Health, leads strategic and consulting initiatives for the Behavioral Health department in the Georgia Region. The Senior Consultant will be either assigned to support Medicine Management or Therapy work but can cross cover and lean into any area within the overall department. Serves as both a broad-based business advisor and a Program/Project Manager in partnership with TSPMG Behavioral Health leadership team & Health Plan Behavioral Health business owners. The Senior Consultant drives efficient and effective operations and improvements, while achieving high-priority business objectives and outcomes. This position typically manages multiple projects and consulting initiatives concurrently with cross-functional resources and stakeholders and may require engagement of multiple Behavioral Health stakeholders and Executive-level Sponsors. Position takes accountability for all project work, functions independently with very minimal guidance. Although this position is assigned solely to Behavioral Health, other consulting and project work can be assigned in other Primary Care departments if needed.

The Southeast Permanente Medical Group (TSPMG) is one of Georgia's largest independent, physician-owned, multi-specialty medical groups. More than 700 physicians and 300 associate practitioners work together in a unique integrated care model to provide high-quality care to Kaiser Permanente members. Our focus is on long-term health, effective prevention, diagnosis and treatment of disease. Care is delivered across 40+ specialties at 26 medical offices featuring state-of-the-art equipment, labs, imaging services, and pharmacies. We also provide surgical services and around-the-clock care at some of the area's top hospitals. We invite applications for a hybrid Sr. Consultant, Behavioral Health based out of our regional office in Buckhead.

Atlanta, our home for more than 40 years, is a thriving metropolis that blends southern charm with modern art, music, and culture where Southern charm meets big-city energy. From its iconic skyline and rich civil rights history to a buzzing food scene and world-class arts, Atlanta is a city that never stops moving. Home to Fortune 500 companies, a booming tech and film industry, and a strong academic presence, Atlanta offers exceptional professional opportunities. With a major international airport and a culture that values balance, Atlanta is a smart move for professionals ready to grow and thrive.

What You Can Expect:

• Leads Behavioral Health programs and projects that evaluate and enhance performance using operations and process improvement knowledge and management. Identifies best practices and deficiencies and drives improvements which have measurable outcomes. Maintains a working knowledge of Behavioral Health operations especially within programs/projects assigned.
• Provides project management leadership and will create and maintain project charters and project plans. Develops and presents recommendations to Stakeholders, Behavioral Health, and Executive Leaders.
• Establishes and maintains collaborative, results-oriented relationships with Behavioral Health and Executive Leaders, TSPMG and Health Plan stakeholders. Identifies projects, manages implementations, and measures effectiveness.
• Demonstrated experience with full lifecycle project management concepts for leading complex projects from inception to closure, providing leadership and role models for same, and growing the depth of project management knowledge among KP and TSPMG leadership.
• Develop, implement, and monitor all BH programs. Will create presentations, communications, and trainings.
• Will help to develop and prioritize Behavioral Health department strategies.
• Leads problem resolution between interdepartmental groups across TSPMG, Health Plan, and interdisciplinary groups to understand the issues and work through possible solutions.
• Demonstrates strong business acumen and healthcare industry expertise. Leads regional resources in workflow development, training, systems deployment, and sustainability of initiatives to maximize positive outcomes, quality of care, efficiency, revenue capture, and compliance. Serve as a business advisor.
• Designs and delivers robust models and workflows for strategic initiatives. Develops and manages clinical operations and department dashboards as required. Monitors key performance metrics and develop approaches and recommendations for spread or intervention. Partners with TSPMG reporting resources to obtain needed information and project reports for leadership review.
• Leads projects for internalizing additional services within the Behavioral Health department. Leads internalization of additional services into KP's Behavioral Health department; helps to identify additional services for internalization based on cost-effectiveness and ROI analysis.
• Partners with Business Operations team to help develop business cases for Behavioral Health projects including financial and strategic assessment.
• Complete research of best practices internally and externally to help drive Behavioral Health strategic priorities. Will identify process improvement, best practices and efficiency opportunities, and share and provide knowledge to multi-disciplinary team.
• Joins in formal MOB rounding within the assigned Area to discover areas of opportunity and identify best practices for spread.

Minimum Requirements:

• Masters of Healthcare Administration, Business Administration (MBA) with a focus in Marketing Strategy, and/or other related areas.
• 7+ years of consulting or similar experience within the healthcare industry
• Excellent demonstrated consulting, project management, and analytical skills.
• Demonstrated leadership ability with proven record producing results, satisfying customers, reaching performance goals.
• Ability to establish positive, professional relationships with senior leadership and management team members.
• Demonstrated use and interpretation of quantitative reports and the ability to complete complex data analysis and make key operational and strategic decisions.
• Strong skills utilizing Microsoft Office applications such as PowerPoint, Teams, Outlook, and Excel to create presentations, workflows, and project plans.
• Demonstrated organizational and problem-solving skills, as well as strategic and systems thinking capability.
• Demonstrates proven track record of managing multiple complex projects simultaneously
• Work experience in large multi-specialty medical group business practices.
• Proven track record of achieving objectives through motivating and leading teams.

TSPMG Administrative Staff:

• Are committed to supporting our practice of providing care of the highest quality
• Provide excellence in service
• Are honest and ethical and show integrity in their actions
• Demonstrate accountability for their performance
• Dedicated to the success of the Team

We Provide You:

• Competitive compensation which considers an applicant's skills and qualifications, certain degrees and certifications, training, market data, and other relevant factors
• Comprehensive benefits including medical and dental insurance, a pension plan and 401(k), life insurance, short- and long-term disability
• Generous paid time off
• Many additional benefits that support your work/life balance

TSPMG is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. We maintain a drug and nicotine free workplace and perform pre-employment substance abuse testing and background checks.

The Southeast Permanente Medical Group