Collections Specialist

Collection Specialist

We are excited to be partnering with a growing company based out Mobile, AL. They are seeking a dedicated and results-driven Collection Specialist to join their team. In this role, you will be responsible for managing overdue accounts, resolving billing issues, and ensuring timely payments from clients. Your ability to communicate effectively and address payment concerns will play a critical role in maintaining the financial stability of our organization.

Responsibilities:

• Monitor accounts regularly to identify outstanding payments and overdue receivables.
• Review historical data and documentation to verify debts and resolve discrepancies.
• Take appropriate action to encourage clients to make timely payments.
• Process payments and issue refunds accurately and efficiently.
• Resolve customer billing issues and credit concerns to ensure satisfaction.
• Contact clients via phone, email, or other communication methods to discuss overdue balances and arrange payments.
• Keep detailed records of account status and all collection activities.
• Generate and present reports on collection efforts and progress to management.
• Stay informed on industry best practices and relevant collection laws to ensure compliance.

Qualifications:

• 1 year previous experience as a Collection Specialist or in a similar role is preferred.
• In-depth knowledge of billing procedures and collection techniques.
• Understanding of relevant collection laws and regulations.
• Proficient in Microsoft Office and database management tools.
• Comfortable working with targets and meeting performance goals.
• High school diploma required