Customer Service Representative

Job Description

Customer Service Representative

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Type: Full-Time

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Location: Tampa, FL (on-site)

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Schedule: Full-time, Monday–Friday, 8:30 a.m.–5:30 p.m.

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About This Opportunity

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At DTG, our customers don't just buy equipment; they trust us to keep their businesses running. We're adding a Customer Service Representative to our Tampa team who will be the organized, dependable voice that customers count on for every order, question, and follow-through.

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About Digital Technology Group Inc.

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Digital Technology Group Inc. (DTG) is a privately owned company headquartered in Tampa, FL, with a national presence in the digital printing industry. Founded in 1998, we represent world-class brands including Epson, HP, and Canon. With over 25 years of expertise, a state-of-the-art demo and training center, and a team that genuinely cares about customers, DTG is an industry leader that continues to grow.

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About the Role

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A year from now, you'll know our customers by name, and they'll know you. You'll have mastered our product line and order systems, become a trusted point of contact for our client base, and played a real role in keeping our sales engine humming. This is a support role, not a sales role, but your impact on customer satisfaction and retention is just as real and just as meaningful.

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What You'll Do

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•     Serve as a primary point of contact for customer inquiries via phone, email, and live chat

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•     Process orders accurately and follow through to ensure timely, accurate delivery

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•     Build rapport with customers and maintain detailed, up-to-date account information in our systems

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•     Coordinate with the sales team on orders, promotions, special requests, and customer needs

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•     Resolve issues and complaints promptly, escalating to the right team members when needed

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•     Support the team on event planning, marketing initiatives, and special projects

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•     Maintain organized records and thorough documentation of customer interactions

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What We're Looking For

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Required

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•     Excellent verbal and written communication skills

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•     Strong organizational skills with a high level of attention to detail

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•     Proficiency in Microsoft Office (Word, Excel)

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•     Ability to manage multiple priorities simultaneously without losing accuracy

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•     Genuine customer-service mindset and a team-first attitude

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•     Comfortable working in a fast-paced, high-volume environment

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Preferred (Nice to Have)

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•     1–2 years of experience in customer service, order management, or office administration

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•     Familiarity with CRM software

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•     Experience with live chat platforms

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•     Bilingual (English/Spanish) is a plus

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Benefits & Schedule

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•     Monday–Friday, 8:30 a.m.–5:30 p.m. (no nights, no weekends)

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•     Comprehensive benefits package — medical, dental, and vision coverage

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•     Paid Time Off (with PTO rollover program)

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•     Paid holidays

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•     Professional development and growth opportunities

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•     Promotion-from-within culture

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•     Stable, financially secure, and growing company

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•     Friendly, professional, no-drama work environment

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How to Apply

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Send your resume and a brief cover letter to View email address on ziprecruiter.com with "Customer Service Representative Application" in the subject line.

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Digital Technology Group Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace. We thank all applicants for their interest; only those selected for an interview will be contacted.