Site Operations Coordinator - Mail Processing Room

Job Description

Job Description

Job Summary:

• The Site Operations Coordinator is responsible for overseeing daily operations at a small-to-medium-sized site, ensuring seamless execution of mailroom and office services.
• This individual will handle tasks such as processing mail, managing office supply logistics, setting up conference rooms, and responding to facilities requests.
• Working in a fast-paced environment with executive-level employees, the role requires strong customer service skills, adaptability, and operational efficiency.
• This role may transition from temporary to permanent based on performance. The position involves moderate physical activity, including walking, cart usage, and occasional lifting (up to 50 lbs with assistance).

• Manage daily operations of mailroom and office services, including mail processing, conference room setup, and equipment usage (e.g., mail and copy machines).
• Respond to and resolve facilities requests promptly to ensure customer satisfaction.
• Oversee office supply inventory, including ordering and delivery logistics across assigned floors.
• Foster a customer-focused environment through exceptional service and adaptability to changing needs.
• Supervise and guide a small team, providing training, coaching, and performance evaluations as necessary.
• Utilize Ricoh tools and products efficiently, offering alternatives where appropriate.
• Ensure operational quality by meeting deadlines, achieving service level agreements (SLAs), and adhering to company compliance standards.
• Conduct and support client reporting, presentations, and business reviews in alignment with contractual requirements.
• Identify process improvement opportunities to enhance service delivery and align with financial goals.

• High school diploma or GED required.
• 1 years of experience in a related field (B2B or technical industries).
• Previous customer-facing work experience (1 year).
• Demonstrated understanding of technology and basic technical aptitude.
• Excellent written and verbal communication skills.
• Moderate problem-solving abilities and tactical thought processing.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in managing and leading a small team.

• Frequent walking and use of carts for delivering mail and supplies.
• Ability to lift up to 50 lbs with assistance.