Intake Coordinator

POSITION OVERVIEW

Under the direction of the Director of Counseling and Specialty Services, the Access and Care Navigator serves as the primary point of entry for individuals seeking behavioral health services through Network 9.

This position responds to requests for services, facilitates same-day engagement whenever possible, completes required consents, screenings, assessments, and intake documentation, and coordinates referrals to ensure individuals are connected with the most appropriate services. The Access and Care Navigator also manages centralized wait lists across Network 9 programs and service locations, coordinates admissions with clinical teams, and promotes timely, person-centered access to care.

Salary: $45,000-$47,500 annually
Schedule: Variable schedule
Location: Joliet, Illinois

REPORTS TO

Director of Counseling and Specialty Services

NETWORK OR DEPARTMENT

Network 9

ESSENTIAL FUNCTIONS

• Respond to requests for behavioral health services by conducting initial screenings, identifying service needs, and determining appropriate next steps.
• Meet with individuals seeking services as promptly as possible to complete required consents, screenings, assessments, and intake documentation.
• Coordinate referrals, appointments, and admissions across Network 9 programs and service locations to facilitate timely access to appropriate behavioral health services.
• Maintain and manage centralized wait lists by monitoring program capacity, communicating with program staff, and coordinating placement as openings become available.
• Collaborate with clinicians, program staff, referral sources, healthcare providers, schools, hospitals, and community agencies to coordinate admissions, support transitions between services, and promote continuity of care.
• Educate individuals served and their families, as appropriate, about available services, eligibility criteria, insurance coverage, and treatment options.
• Maintain accurate, timely, and complete documentation in accordance with organizational policies, Medicaid requirements, accreditation standards, and applicable laws and regulations.
• Participate in quality improvement initiatives to improve access to care, reduce wait times, streamline intake processes, and enhance the experience of individuals seeking services.

SKILLS AND ABILITIES

• Knowledge of behavioral health screening, intake, assessment, care navigation, and referral processes.
• Familiarity with outpatient behavioral health services, crisis intervention, community resources, and levels of care.
• Strong customer service, interpersonal, and communication skills, with the ability to create a welcoming, respectful, and person-centered experience for individuals seeking services.
• Ability to establish rapport and effectively engage individuals, families, referral sources, and community partners.
• Strong organizational and time management skills, with the ability to manage multiple referrals, assessments, appointments, and competing priorities.
• Ability to identify service needs, exercise sound judgment within the scope of the position, and facilitate timely access to appropriate behavioral health services.
• Knowledge of Medicaid, commercial insurance, confidentiality requirements, and behavioral health documentation standards.
• Proficiency with electronic health records, scheduling systems, Microsoft Office applications, and other technology used to coordinate care.
• Ability to collaborate effectively with multidisciplinary teams to support continuity of care and positive outcomes.
• Commitment to person-centered, trauma-informed, culturally responsive, recovery-oriented, and strengths-based practices.

PHYSICAL DEMANDS

• Remains in a stationary position, including sitting or standing, for extended periods.
• Operates a computer, telephone, and other standard office equipment.
• Frequently communicates with individuals served, family members, referral sources, employees, and community partners in person, by telephone, and through virtual platforms.
• Occasionally travels between Trinity Services locations and community partner sites as needed.
• Operates a motor vehicle while conducting agency business.
• Occasionally lifts and carries materials weighing up to 25 pounds.
• Occasionally reaches, bends, stoops, kneels, and performs repetitive hand and wrist movements associated with computer use.

QUALIFICATIONS

Required:

• Bachelor's degree in Counseling, Psychology, Social Work, Human Services, or a related behavioral health field.
• Valid Illinois driver's license, reliable transportation, and proof of automobile insurance.
• Ability to establish and maintain effective working relationships with individuals served, families, referral sources, healthcare providers, and community partners.

Preferred:

• At least two years of experience in behavioral health, care coordination, intake, case management, crisis intervention, or a related human services setting.
• Experience conducting behavioral health screenings, coordinating referrals, or helping individuals navigate behavioral health systems.
• Experience with electronic health records, scheduling systems, Medicaid, and commercial insurance.
• Knowledge of community behavioral health resources and referral processes.

BENEFITS

• Health, vision, dental, and life insurance
• Educational assistance
• Paid time off
• Sick time
• Paid holidays
• Personal time
• Potential year-end bonus
• Financial Assistance Program (Cookie Jar)
• Employee Referral Program (Bounty Bucks)

CLASSIFICATION

Non-Exempt

DISCLAIMER

Duties and responsibilities may change, and additional duties may be assigned at any time, with or without notice. This job description does not constitute a contract of employment.

STATEMENT:

Trinity Services, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Trinity Services, Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, age, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Trinity Services, Inc. conforms to the spirit as well as to the letter of all applicable laws and regulations.