Technical Lead

Technical Lead

Duration: Full Time

Location: Remote

Salary Range: $120,000-$130,000 Per Year

Must Have Technical/Functional

• Strong hands-on and leadership experience in Servicenow AI Agent Studio (Yokohoma/Zurich).
• Practical experience on NowAssist Skills Kit.
• Strong knowledge and hands-on experience on LLM Topic configuration.
• Strong hands-on and leadership experience in Integration Hub spokes
• Practical experience on Flow Designer and scripted REST APIs
• Strong knowledge and hands-on experience on OAuth 2.0
• Strong knowledge and hands-on experience on Workday Web Services or REST integration experience

Roles & Responsibilities

• Build and configure AI agents (virtual agents, copilots) on ServiceNow
• Design multi-step agent workflows for real scenarios
• Use Now Assist capabilities to automate:
• ITSM workflows (incidents, requests)
• HR / CSM use cases
• Create LLM-powered "topics" (use cases) for agents
• Design:
• Prompts
• Instructions
• Guardrails
• Tune responses for:
• Accuracy
• Tone
• Business context
• Define dialog flows:
• Intents
• User journeys
• Fallback handling
• Ensure:
• Natural conversation
• Minimal friction
• Improve metrics like:
• Containment rate
• Resolution rate
• Build integrations between ServiceNow and other systems
• Salesforce, SAP, Workday
• Azure, AWS, REST APIs
• Use:
• Integration Hub (spokes)
• Flow Designer
• REST/SOAP APIs
• Design low-code workflows
• Automate:
• Incident management
• HR workflows
• Approval processes
• Build:
• Flows
• Subflows
• Actions

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