Work From Home Dealer Lien Perfection Sr. Coordinator

Work From Home Dealer Lien Perfection Sr. Coordinator The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts and working the initial contact on new accounts. A likely match for this position is a self‑motivated individual that can work under limited supervision who has efficient time management, multitasking, problem‑solving, and attention to detail skills. Responsibilities Provide a world‑class experience for our customers through strong communication skills. Update various trackers, send out documents to customers and DMVs, and verify accuracy of documents. Demonstrate excellent organizational, time management, and attention to detail skills. Ensure accuracy and uphold the highest quality assurance standards. Manage multiple tasks, appropriately prioritize workflow, and complete work efficiently. Exhibit professionalism and morale with associates at all levels, including external contacts. Call dealerships and customers to obtain title status updates. Call DMVs and previous lien holders when necessary. Run state inquiries. Place necessary documents on a tracker to send to perfect the accounts. Send lien placement documents to customers. Answer emails and voicemails within a defined SLA period. Job Level Senior Coordinator Work Schedule Monday – Friday, 8:00 AM – 4:30 PM or 7:30 AM – 4:30 PM CST. Work from Home Technology Requirements Secure home office environment that is free from background noise and distractions. Reliable private internet connection that is not supplied via cellular data or hotspot. Private network that is password protected and where you have ownership or line‑of‑site control over every device. Internet service must be provided by Cable or Fiber Internet Service Providers. No hotspots or satellite services; must meet performance criteria for optimal interactions. Minimum of 100 Mbps download and 10 Mbps upload speed. Both hardwired and Wi‑Fi connections acceptable if speed and security requirements are met. Work from Home Location Requirements This role is 100% work from home. Candidates who do not meet the required internet access or who live in California, Hawaii, or US territories will not be considered. Work‑from‑home U.S.‑based associates are not permitted to work internationally, outside of the continental United States, or in California. Basic Qualifications High School Diploma, GED, or equivalent certification. At least 3 years of customer service or call center experience. At least 1 year of experience working in the financial industry. At least 1 year of experience using Google Workspace or Microsoft Office. Preferred Qualifications At least 4 years of customer service or call center experience. At least 2 years of experience in the financial industry. At least 1 year of title‑processing experience. Benefits Medical, Dental, Vision, and Prescription coverage Day 1. Flexible scheduling. Paid time off. Well‑being offerings such as backup childcare and mental wellness support. Tuition reimbursement. Paid training and development offered quarterly. Flexible spending account. Life insurance and disability insurance. 401 K and stock purchase plan. Salary Remote (Regardless of Location): $49,774 – $49,774. For other locations, pay ranges vary by location and will be provided in the offer letter. Equal Opportunity Employer Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the legal requirements regarding background inquiries. Immigration Sponsorship At this time, Capital One will not sponsor a new applicant for employment authorization for this position. #J-18808-Ljbffr Capital One National Association