Strategic Account Executive

Senior Account Executive (PBM/Pharmacy Division) Responsible for the customer’s total service experience with Crumdale, acts as a trusted advisor and client‑centric resource, managing ongoing relationships with brokers, TPAs and employers, and ensuring delivery of pharmacy benefit services. Responsibilities Designated lead point of contact for assigned clients and own overall and day‑to‑day client service delivery Responsible for the overall establishment and maintenance of a successful and lasting client relationship while supporting all aspects of each client’s account Create unique consultative partnerships with each client group to achieve their designated outcomes or goals Build relationships with brokers, consultants, TPA and employers Managed and support the successful implementation of client prescription benefit plan and ongoing communication for our partnerships Accountable for client satisfaction and retention Participates in client meetings and finalist presentations Present and support client presentations with a focus on trends identified from client’s data Support key client groups on areas including contract renewal, pricing, benefit or clinical program changes Ensure a successful new client implementation and smooth transition of client from other organizations Ensure delivery and accuracy of client’s pharmacy deliverables (e.g., invoices, rebates, true‑ups, reports, performance reviews) Manage ongoing contract relationships and service delivery to clients with a focus on the pharmacy benefit Monitor progress to deadlines Ensure appropriate and effective communication among team members, the client, their advisors, and the PBM Communicate issues internally and provide support to resolve benefit escalated questions and service issues Assist with the preparation and presentation of deliverables and outcomes Support the pharmacy practice on internal marketing or intellectual capital initiatives Partners with internal Account Managers to address client needs and proactively manage the pharmacy benefit program Represent client internally and coordinate with other functions to implement client systems, complete projects, and address ongoing service needs Own new client relationship from implementation through renewals Own client’s performance review process Product consultation and upsell Contract negotiations Pharmacy trend management and cost containment Other duties as assigned Qualifications Self‑starter who can thrive in a high‑growth, entrepreneurial startup environment Deep‑rooted knowledge of the PBM industry and current industry trends Extensive knowledge of PBM contracts, pricing, clinical/financial programs and trend management Strong verbal and written communication skills including presentation skills within a client relationship management setting with internal and external parties Fundamental knowledge of pharmacy, market trends and competitive landscape, with an ability to assess and consider these factors when developing strategies Solid understanding of health and welfare benefits claims processing and claims payment administration Exceptional interpersonal and communication skills, comfortable and poised in any setting from small face‑to‑face meetings to large conference‑like presentations Effectively build trust and establish meaningful relationships within clients, vendors and internal departments Solid financial acumen, with an understanding of marketplace economics Ability to collaborate with peers & C‑suite Independent critical thinker with strong analytical, reasoning and problem‑solving skills Ability to work independently and in a collaborative group setting Solid organizational skills and must be able to adhere to strict deadlines Expert with MS Office suite (Excel, Word, PPT) Working knowledge of Salesforce, Microsoft Teams, OneDrive and Citrix SharePoint Benefits Medical Telemedicine Dental Vision Life, AD&D, Disability 401(k) Flexible Time‑off #J-18808-Ljbffr Crumdale Specialty