Manager-Residency Program (Springfield, MO)

Find your calling at Mercy!

The Manager of Graduate Medical Education provides administrative and operational leadership support for Mercy’s Graduate Medical Education programs. This role serves as the primary day to day operational and administrative owner for assigned programs, working closely with DIO, Director of Graduate Medical Education, Program Directors, physician faculty, residents, fellows, and institutional partners to ensure accreditation readiness, regulatory compliance, effective program operations, and successful recruitment.
This position is designed for a growing and evolving GME environment and is well suited for an individual who is comfortable building structure, scaling processes, and developing alongside programs as they mature. While the Manager functions as part of a small local GME team, the role collaborates closely with GME leadership and peers across Mercy communities to ensure consistency, shared learning, and system‑wide alignment.

Position Details:

Located at MERCY HOSPITAL

SPRINGFIELD, MO

Supervisory Expectations

This role may provide functional leadership or coordination across programs and sites as GME infrastructure evolves. Formal people management responsibilities will vary by site and program maturity.

Minimum Qualifications:

Education: Bachelor’s degree or equivalent combination of education and relevant experience.
Experience: Demonstrated experience in administrative, academic, healthcare, or program coordination roles.

License(s): None Required

Certification(s): None Required

Preferred Qualifications:

Education: Bachelor’s degree or higher.
Experience: Prior experience in Graduate Medical Education, academic medicine, or healthcare administration. Experience supporting physicians, trainees, or complex professional groups.

License(s):

Certification(s): TAGME certification preferred

Skills, Knowledge, Abilities:

• Strong organizational skills with the ability to manage multiple priorities, deadlines, and regulatory requirements.
• Comfort working independently, learning new systems, and operating in environments where processes are still being established.
• Excellent written and verbal communication skills.
• Ability to build effective working relationships with physicians and multidisciplinary teams.
• High level of professionalism, discretion, and attention to detail.
• Demonstrated interest in leadership development and program growth.
• Familiarity with ACGME requirements, residency management systems, or accreditation processes (preferred).

Description of primary duties for role:

Program Operations & Accreditation Support

• Ensure compliance with institutional requirements, specialty board standards, accrediting body requirements, and applicable regulatory standards, recognizing that not all supported programs are ACGME‑accredited.
• Coordinate and support accreditation, recognition, and site visit activities for residency and fellowship programs, including ACGME and non‑ACGME programs as applicable.
• Maintain accurate, timely, and complete documentation across ACGME ADS, residency management systems, ERAS, NRMP, and other required platforms.
• Lead preparation for site visits, internal reviews, Annual Program Evaluations, and required institutional reporting.
• Proactively manage accreditation timelines, deliverables, and regulatory requirements to ensure sustained readiness and continuity.
• Ensure accurate documentation and timely submission of required forms, reports, and approvals.

Physician & Faculty Partnership

• Serve as a trusted administrative partner to physicians, navigating varying practice cultures, communication styles, and expectations.
• Support recruitment, onboarding, orientation, and ongoing engagement of faculty involved in Graduate Medical Education.
• Collaborate with Program Directors on educational oversight while supporting administrative processes for residents and fellows.

Resident & Fellow Oversight

• Oversee resident and fellow administrative processes, including onboarding, credentialing, licensure tracking, evaluations, scheduling, and graduation.
• Serve as a primary administrative point of contact for residents and fellows for employment‑related and administrative matters, including Workday processes, while Program Directors retain responsibility for educational supervision.
• Coordinate resident schedules, rotations, duty hours, and educational activities in collaboration with Program Directors and faculty.
• Support various program committees’ (Clinical Competency Committee, Program Evaluation Committee, etc.) processes, documentation, and follow‑up activities.

People Management & Team Leadership

• Provide leadership and coordination for assigned GME administrative functions.
• Foster strong collaboration with peers, Program Directors, and GME leadership to ensure workload prioritization, accountability, and operational excellence.

Organization, Infrastructure & Growth

• Develop, refine, and standardize workflows, tools, and tracking systems to support program growth and scalability.
• Contribute to the ongoing development of a sustainable, system‑wide GME infrastructure.
• Collaborate with GME colleagues across Mercy communities to align practices, share best practices, and support Ministry goals.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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