Account Manager - State Farm Agent Team Member

Office/Account Manager

As an Office/Account Manager for John Avery - State Farm Agent, you are a key leader within the agency, balancing hands-on sales and service responsibilities with team oversight and office management. This role requires someone who is licensed, confident in holding others accountable, and skilled at keeping operations running smoothly while maintaining a supportive, team-oriented culture. You'll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned. In addition to providing outstanding service and contributing to sales, you'll also be responsible for performance feedback, employee reviews, and ensuring the team meets established goals.

Responsibilities:

• Deliver excellent customer service through phone, email, and in-person interactions.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.
• Hold team members accountable to goals and expectations; follow up on performance.
• Serve as a liaison between the agent and the team, helping communicate priorities and provide support.
• Monitor agency workflows and help maintain operational efficiency.
• Support the agent in reviewing files, catching details, and ensuring compliance.
• Help manage daily office needs and serve as a go-to resource for both team members and clients.

Qualifications:

• Active insurance licenses will be required.
• Experience in insurance, customer service, sales, or office management preferred.
• Prior leadership experience and a natural ability to motivate and guide others.
• Strong organizational skills with attention to detail.
• Professional, approachable, and confident communication style.
• Ability to take initiative, hold others accountable, and support team success in a fast-paced environment.

Compensation: $55,000.00 - $75,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Ann Arbor, MI and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.